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Enable Reporting Additional Information in Streamlabs Desktop
When you experience a crash, you should immediately enable additional reporting information to allow the development team more information to investigate your crashing issue.
If you can open Streamlabs Desktop:
- Go to Settings > Get Support
- Tick the box for "Enable reporting additional information on a crash" (requires restart)
- Restart Streamlabs Desktop
> Note: Streamlabs Desktop needs to crash again to proceed to the next step
- You should see a prompt asking, "Share additional information to the developers?" click "Yes."
- Once you see additional debug information saved successfully, click "Yes" again.
- When the progress bar has filled, and it indicates `Successfully uploaded the additional debug information, please highlight the filename and copy it (either right-click > copy or CTRL+C)
- Paste the file name into your chat with support.
> Please note that this process can take several minutes
If you can't open Streamlabs Desktop:
- Copy: %appdata% then press the Windows Key on your keyboard, Press CTRL + V, then press Enter.
- Find the slobs-client folder and create a new folder named "CrashMemoryDump"
- Please try to launch Streamlabs Desktop. It should prompt you with a window asking you to provide additional information to the developers. Click "Yes".
- Once you see additional debug information saved successfully, click "Yes" again.
- When the progress bar has filled, and it indicates "Successfully uploaded the additional debug information", please highlight the filename and copy it (either right-click > copy or CTRL+C)
- Paste the file name into the chat with support
>Please note that this process can take several minutes
Preparation
Before we get into solutions and a breakdown of what happens when Streamlabs Desktop crashes, you should always ensure that your drivers are up to date.
Updating Windows
- Search "update" in your Windows Start Menu > Check System Updates. You can then press the Check for Updates button to see if you're on the latest update.
- Install Microsoft Visual C++ 2022 redistributable (both x64-bit and x32-bit)
- If you get a setup failed error, please go to windows apps and find the newest c++ entries (usually bottom of the list) and click on each one. Choose to modify, then repair and restart after repairing both of them.
Updating GPU Drivers
Another option is to perform a clean install of your GPU drivers. We have a guide on how to do this here.
Solutions
- Re-Download Streamlabs Desktop and run the installer as administrator. (Right-click the installer file > run as administrator)
- Start Streamlabs Desktop as administrator. (Right-click the shortcut > run as administrator)
- Open your Firewall and allow Streamlabs Desktop through any Antivirus software you run.
- IPv6 Fix
- Install DirectX (If DirectX does not work, please try this as well.)
If you still have the issue, you will need further support from our team- Please submit a ticket.