Identify Your Graphics Card Manufacturer

There may be times that you need to perform a clean installation of your graphics card drivers.  Please make sure to know whether you have an NVIDIA GPU or an AMD GPU.  You can find this by going to your Windows Start Menu, and search "Device Manager" > Display adapters.  There it should say either NVIDIA or AMD.  If you are on a laptop, you may see two, but you will be looking for one of these two options so you can proceed.

 

NVIDIA

Install the latest driver from the Nvidia website

Once you have uninstalled the old driver you can install the new one from the website.

  • Navigate to Nvidia's website
  • Enter your specs to search for the driver correlating to your graphics card and operating system

d6b4f3fc-d3f2-476f-896e-b63898bdda45.png

  • Download the driver
    • select “Custom installation”,
    • check “Perform a clean installation” 
      • See gif for guidance

0cc8858f-e080-4270-8a1b-53000cbc8e08.png

Please ensure that once you have done this that you restart your computer.
**The NVENC encoder does not support NVIDIA drivers prior to 390.77 (released on Jan 29, 2018)**

 

AMD

First, you will need to download the AMD Cleanup Utility, which can be downloaded from THIS LINK HERE.

 

After downloading, locate the file and double click on the AMDCleanupUtility.exe.  A notification will populate to ask if you want to run it in safe mode or not.  AMD recommends safe mode, but either will function for this purpose.

 

The next notification will indicate that it will remove all of your old AMD driver and application components, please press OK.

CLEANUP-03.png

 

It should be running now!  Once it is done it will say that it has successfully completed.  Press Finish and restart your computer.

 

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