Streamlabs Privacy Policy

Your privacy is important to Streamlabs, so we have created this policy to explain how we process your personal information.

This Statement of Privacy and Security outlines what types of data we collect, how we use it, and how we protect personal information collected by our website, services, apps and other software. Streamlabs is part of the Logitech group of companies working under their parent company; Logitech International S.A. The Logitech company that controls your personal data will vary depending on your relationship with us (whether it be as a customer, partner, contractor or any other relevant relationship).

INFORMATION WE COLLECT

INFORMATION YOU PROVIDE TO US

This includes information you provide when you register for our services, download software, post to online platforms, respond to a survey, enter a contest or otherwise communicate with us.

INFORMATION FROM THE USE OF OUR SERVICES

When you use products and services, data may be sent to us such as your activities and interactions and how you use our website, platform or apps. For example, data is collected when you use our streaming apps or you participate in a stream. We also collect data when you customize your experience and want to save your work. Other times, subject to applicable law and your consent where it’s required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data.

The data we received depends on the services and features you use, events in which you may participate, and other interactions you may have with us. This data can include the following:

Name and contact data
- data like your name, email address, phone number, and other similar contact data.
Credentials
- passwords, hints, and information used for authentication and account access.
Demographic data
- country, and preferred language.
Payment data
- data needed to process your order if you make purchases through our website, service ordered, and contact information. We do not collect payment information (i.e., credit or payment card number). Purchase transactions are done through secure affiliates.
Usage data
- We use this information to enhance and personalize your user experience, to recognize and contact you, and to monitor and improve our websites and service. In some instances, we may combine this usage information with personal information. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology. Make sure you read our cookie policy here which explains this in greater detail.
Content
- Information about the content of your files and communications are collected when necessary to provide you with the products you use. This can include the filenames, file types, photos, image, audio, videos, screen recordings, in-app messages, chat, speech-to-text transcripts or other functionality. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support.
- To share photos and video, we will access your device camera roll and camera with your permission. If you need to update your permissions, you can do so in the “Settings” app of your device. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it’s required.
Device data
- Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.
Error reports and performance data
- The type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device
Support data
- Information about you and your hardware, software, and details about the incident, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.
Location information
- Information about your location, including IP address and GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate or infer a device’s location by analyzing other information, like an IP address.
Contacts
- We collect information about your contacts if you choose to share this with us.

INFORMATION WE RECEIVE FROM THIRD-PARTY SITES YOU CONNECT TO OUR SERVICE.

We may receive personal information about you from third parties and combine that with the information we collect through our service. In many cases we offer a social login option. This way you can use your Twitch, Youtube, Facebook or other third party account to access our services. When you choose this option we receive information about you through the third party API of the third party you chose to use. These third party services will authenticate your identity and provide you the option to share certain personal information with us, which could include your name, email address, address book and contacts, or other information.

When you interact with us through a social media site or third-party service, such as when you like, follow, or share Streamlabs content on Facebook, Twitter, Pinterest, Instagram, or other sites, we may receive information from the social network, including your profile information, picture, user ID associated with your social media account, and any other information you permit the social network to share with third parties.

The data we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or service.

HOW WE USE INFORMATION

We use the data we collect:

(1) to operate our business and provide, improve, and personalize our products and services, and (2) to send communications, including promotions, account information, security updates, and service information.

We may analyze this data, including your personal information, to give you a more seamless, consistent, and personalized experience. We will always do so subject to applicable law and your consent where it’s required.

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PROVIDING AND IMPROVING OUR SERVICES

We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. Example uses include:

Providing basic services

We use data to provide you with our basic services. For example, we use your information to complete your requests and transactions on our services and to respond to your customer service requests or feedback.

Providing optional services

We use data to provide you with any optional service you select. Our services may have personalized features and recommendations that enhance your productivity and enjoyment, and tailor your experiences based on your activities, interests, and location. These optional services may include automated processing. For example, when you upload your video, if you select the generate highlight clips option, we will engage with a vendor to highlight the most valuable quotes. We will then create a shorter video only with the highlighted quotes. You may also decide to select to remove unnecessary pauses to improve the flow of your speech in your video.

Customer Support

We use data to diagnose product problems, repair customers’ devices, and provide other customer care and support services.

Marketing communications

If you have opted in or we have a legitimate interest under applicable law, we may send you information about our products and services by email or telephone, including information about new features, releases, promotions, and announcements. You can opt out at any time by clicking the ‘unsubscribe’ link in marketing emails you receive from us. Subject to applicable law and your consent where it’s required, we may also use cookies or tracking technology to determine the effectiveness of our communications – for example, to determine, in the aggregate, how many people open our emails.

Service Improvement

We use data to improve our service, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of our products and our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which services require security enhancement and analyze patterns in data that allow us to develop new security features.

Business Operations

We may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.

COOKIES

Streamlabs uses cookies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices. Click here to learn more about cookies.

SHARING AND DISCLOSING INFORMATION

We do not sell your personal data.

We may share your personal data with your consent or to complete a transaction or provide a product or service you requested or authorized. For example, we share your content with third parties when you tell us to do so, like when you share your activities on the service with your friends through email, or on various social media sites, or when you select an optional service where we engage with a vendor to provide it. Please be aware that any personal information that you voluntarily choose to display in any public location through the use of our Service on a third party service, such as YouTube or Twitch, becomes publicly available and may be collected and used by others. We also share personal data among our controlled affiliates and subsidiaries for the purposes described in this policy and when required by law.

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We may share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions.

We require these companies to abide by our data protection and security requirements, and they are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data to another company if we plan to merge with or be acquired by that business. This may include any organization involved in a merger, transfer, or sale of our assets or business.

If you post information in public areas on our services including public groups, it will be available to the public and we may reuse and republish it at our discretion and in line with our Terms of Use. Please do not provide personal information you would not want to be public. You may be able to control the visibility of some of your information and actions in your Settings (see “Controlling and accessing your information” below);

Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

comply with law or respond to a legal process, like law enforcement or other government agencies;
protect our customers – for example, to prevent spam or attempts to defraud our users, or to help prevent loss of life or serious injury;
maintain the security of our products, including to prevent or stop an attack on our systems or networks;
protect your or our legal rights or as required by law or orders from a court or government agency.

CONTROLLING AND ACCESSING INFORMATION

You may update your profile information, such as your user name and may change some of your data sharing preferences within your user Dashboard, or should you need general assistance you can email customer support at [email protected]

You can unsubscribe from marketing emails from us by following the instructions in the email you received, or within your user Dashboard by going to Settings and selecting your email preferences or should you need assistance you can email customer support at [email protected]. We try to respond to requests to review information we have on file within 30 days of receiving a request

You can “opt-out” of having your personal information used for certain purposes whenever we ask for this information. If you have privacy questions, comments or would like to make a request about your data or our privacy statement or data practices, please contact us at support.logitech.com/response-center or through the following methods:

Phone: +1 646-454-3200

Contact: support.logitech.com/response-center

Postal Mail: Logitech Privacy Officer, 7700 Gateway Blvd., Newark, CA 94560 USA

If you are not satisfied with our response, you can refer your privacy complaint or dispute to the state or national data protection authority in your jurisdiction.

CHILDREN

We do not knowingly collect or maintain information about persons under 13 years of age. If we learn that information about persons under 13 years of age has been collected on or through the Sites, we will take appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 years of age who has registered for an account or service on our Sites, please contact us using the contact information below to have that child’s account or service terminated and personal information deleted.

DATA SECURITY

We are committed to the protection of your personal information. We use a variety of security technologies and procedures, including TLS encryption, to help protect your personal information from unauthorized access, use, or disclosure.

If you would like to report any security issues in any of our products, please fill out the form and required attachments and send it to Logitech Security.

HOW WE STORE AND PROCESS INFORMATION

We will retain your personal data for as long as you use our products or services (if you are connected through Facebook, we maintain your information up to 90 days)

your account is active
needed to provide you services
we are legally required to.
to resolve disputes, and
to enforce our agreements.

Personal data that is no longer required to be retained will be deleted at regular intervals.

Personal information collected by us may be stored and processed in the United States or in any other country we or our affiliates or service providers maintain facilities.

We take steps to ensure that the data we collect is processed as described in this statement and according to the law wherever the data is located.

ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act of 2018, California residents have specific rights around Logitech’s collection, use, and sharing of their personal information. We do not sell your personal information, and we will not do so in the future without providing you with notice and an opportunity to opt-out of that sale.

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Logitech collects and uses various types of personal information when you use its products and services, which are described within the Logitech Product and Web Privacy Policies.

Logitech shares personal data with third parties for business purposes. Specifically, here are the seven categories of activities for which we share data for business purposes:

Auditing
Security
Debugging and Technical Troubleshooting
Short term, transient use (no personal information disclosed to third party and is not used to build profiles)
Performing services
Internal Research
Testing or Product/Service Improvement

If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access that information. You also have the right to request that we delete your personal information, though exceptions under the CCPA may allow us to retain and use certain personal information.

You can learn more about how to submit a data rights request through contact details located within this policy. You may also send your request by email to [email protected] or call our toll-free number +1 800 711 8156. An agent may submit a request on your behalf, but you must provide proof that the agent is authorized to do so by providing the agent with a signed letter giving permission to submit a request on your behalf and you must confirm that authorization directly with us by sending an email to [email protected].

We will not discriminate against you for exercising your rights under the CCPA. Unless permitted by the CCPA, we will not deny you goods or services, charge different prices or rates, or provide a different service level for exercising your privacy rights. However, we may offer certain financial incentives permitted by the CCPA that can result in different prices, discounts or quality levels. Any incentive we offer will reasonably relate to your personal information’s value and will only be collected or processed with your consent.

CALIFORNIA’S SHINE THE LIGHT LAW

We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request it.

SPECIAL INFORMATION FOR EU/CH USERS

This section provides information for users in the European Economic Area and Swiss users whose personal data is processed by Logitech in the EEA or Switzerland. For these users Logitech Ireland Services Ltd is the EU representative.

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The information you provide may be transferred or accessed by Logitech entities around the world as described in this policy.

LEGAL BASES FOR PROCESSING

To provide you with products or services you request

We need to activate and register products, ensure products and services you use are working as they should, maintain products, answer questions and requests from you, and provide customer support under warranty or service contract.

For Logitech’s legitimate interests

We need to detect and prevent fraud and protect and defend the rights or property of other customers or third parties, or our own rights and interests. We consider your data protection interests when we do so and redact personal information as much as practicable.

To meet Logitech’s legal obligations

We may need to comply with EU and EU Member State laws, regulatory requirements, and respond to lawful requests, court orders, and legal processes.

With consent

Logitech uses some personal data based on consent. For example, we process usage data to conceive new products and services, and improve functionality, security and safety. We also use data with your consent for our direct marketing communications.

YOUR RIGHTS AND CHOICES

If you are a Streamlabs customer within the EEA, you may have the rights described below. To invoke your rights, please fill out this formthis form. You may also contact us via phone, email or postal mail using the contact information below:

Phone: +1 646-454-3200

Contact: [email protected]

Postal Mail: Logitech Privacy Office EMEA, Logitech Ireland Services Limited Building 3400 Cork Airport Business Park, Kinsale Road, Cork, Ireland

Data Protection Officer (DPO): You may contact our DPO by emailing [email protected]

German users only: If you are a German user you may contact Streamlabs Data Protection officer with any questions or concerns by emailing: [email protected].

Right of access and explanation

You can ask for an explanation of what data we have about you and how we use the data. You can ask for a copy of the data we have about you.

Right of rectification

If you think the information we have about you is inaccurate or incomplete, you can ask us to correct it.

Right to erase

You can ask us to permanently delete your data.

Right to object

You can object to our use of your data on the basis of legitimate interest or for direct marketing. You can also ask not to make decisions about you based solely on automated processing. Except for direct marketing, we may continue to process your data if it’s allowed.

Right to portability

You can ask to port the data you have actively or passively provided to us, where we have that data based on your consent or a contract with you and our processing of the data is automated.

Right to complain to the supervisory authority

You can file a complaint about our processing of personal data with the Data Protection Commission of the Irish Supervisory Authority. Its contact information is: Data Protection Commission 21 Fitzwilliam Square Dublin 2 D02 RD28 Ireland Phone: +353 57 8684800, +353 (0)761 104 800

Your use of our products and services is voluntary, so where our processing is based on consent, you can withdraw your consent at any time.

INTERNATIONAL DATA TRANSFERS

We and our affiliates and service providers process and store your personal data on servers in the United States. We have entered into agreements with provisions addressing data processing and transfer that have been approved by the European Commission. These agreements are available upon request to [email protected]

CHANGES TO THIS STATEMENT

We will occasionally update this Statement. If there are material changes to this Statement or in how we will use your personal information, we will notify you either via email or through our site when this happens.

We will not make any changes that are less protective of your personal information collected in the past without your consent.

We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Thank you for your interest in Streamlabs.