Streamlabs Terms of Service

The section titled “Disputes” contains an arbitration clause and class-action waiver that applies to certain users. Please read this section carefully as it significantly affects your legal rights, including your right to file a lawsuit in court, and identifies users for whom the arbitration clause does not apply.

Date of last update: December 16, 2024

1. Introduction

The following document sets out the terms of use for all Streamlabs Services. Before using any of our Services, you are required to read, understand, and agree to these terms.

If you are acting for purposes that are wholly or mainly outside your trade, business, craft or profession, you are acting as a “Consumer”. If you are acting for purposes relating to your trade, business, craft or profession, then you are acting in the course of a business (a “Business User”).

If you are a Consumer located in the United Kingdom (“UK Consumer User(s)”), the Terms of Service shall apply to you with the exception of the deviations and supplementary terms as set out in Appendix 1-UK.  

When we say “Streamlabs,” “we,” “us,” and “our” in these terms, we mean Logitech Services S.A.

When we say “Services” in these terms, we mean Streamlabs’ services, apps, websites, subscriptions and all other products.

When we say “Platform”, we mean the Platform managed by Streamlabs to provide the Services, including all software and computer hardware on which applications are run or installed.

Questions about these Terms of Service should be sent to [email protected].

2. Acceptance of Terms

In these terms, when we say “you” or “your,” we mean you. If you’re accessing our Services on behalf of a legal entity (like your employer), you hereby agree and represent to us that you have the authority to bind that entity to these terms, and “you” and “your” will refer to that entity.

IMPORTANT NOTE: By using the Services, you are agreeing, on behalf of yourself and those you represent, to comply with and be legally bound by these terms as well as our and all applicable laws.

If you, for yourself or on behalf of those you represent, do not agree to any provision of these terms, you must, for yourself and on behalf any such person(s), cancel the registration process, discontinue your use of the services, and, if you are already registered, cancel your account.

These Terms and Our Other Policies

We also have a privacy policy that applies to your use of our Services and are incorporated into these terms as if fully set forth in these terms. By using any of the Services, you acknowledge and consent to our collection and use of information as set forth in the Privacy Policy.

Developers on our app store are also subject to additional developer terms and conditions.

3. Overview

Streamlabs offers a suite of tools for online creators and their audiences. Streamlabs’ suite of tools includes, without limitation, these products:

• streamlabs.com
• Streamlabs Charity, at streamlabscharity.com
• Streamlabs Console, at streamlabs.com/console
• Streamlabs Talk Studio, at streamlabs.com/talk-studio
• Streamlabs Video Editor, at streamlabs.com/video-editor
• Streamlabs Cross Clip, at streamlabs.com/cross-clip
• Streamlabs Link Space, at streamlabs.com/link-space
• Streamlabs Podcast Editor, at streamlabs.com/podcast-editor

These terms apply to:

• all Streamlabs websites and platforms,
• all Streamlabs products and services (including subscription contracts), and
• all of our desktop, console, and mobile applications.

Some Services are offered on a free basis whereas other Services are offered on a paid-for basis. In either case, this will always be made clear to you in the description and/or the order process. Please see the Section “Paid Services and Fees” for more information on auto-renewing “subscription” payments associated with paid-for Services that are either paid monthly or annually.

4. User Requirements

Age, Parent Responsibility

By accessing our Services, you represent to us that:

• you are at least 16 years old; and
• you meet the minimum age required to access these services in your country.

If you are over the age of 16 but under 18 or for some other reason you do not have capacity to agree to these terms:

• please ask your parent or guardian to read these terms with you,
• you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service.

NOTE TO PARENTS: If you are a parent or legal guardian, and you allow your teenager to use the services, then these terms also apply to you and you are responsible for your teenager’s activity on the services.

5. Bans, Illegal Use

If you have previously been suspended or removed from the Services for violating our terms, you may not access any Services without the express written permission of Streamlabs over email. Contact [email protected] for assistance.

Streamlabs Services are not available to any persons barred from receiving them under the laws of the United States or applicable laws in your jurisdiction.

You may not use our service for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

6. Termination

Termination of a subscription by you 

If you want to terminate your subscription at any other time then you can do so via your Account or by emailing us at [email protected]. Please note that your subscription will be ended from the end of the Initial Period or Renewal Period during which you cancelled your subscription. You will continue to have access to the subscription Services for the period between you notifying us that you wish to cancel your subscription and the cancellation taking effect, provided you have paid the fees for that period.

Termination of a subscription by us 

We may need to terminate your subscription for legal or commercial reasons and will try to provide reasonable notice ahead of time unless we are prevented from doing so by law. Unless this termination is a result of your material breach of these terms and conditions or any other compliance obligation we may have, you will:

1. be refunded pro rata for any subscription fees already paid by you in respect of Services that you will then no longer receive; and
2. no longer be charged for future recurring subscription Fees.

We shall pay any refund due from us to you on termination of your subscription no later than thirty (30) days from the date of termination. We shall pay such refund using the payment method you selected when you placed your order.

We may also be entitled to terminate your subscription if: 

1. you breach these terms, any Streamlabs policy, or additional terms that apply to specific products; 
2. we’re required to do so to comply with a legal requirement or court order; 
3. we reasonably believe termination is necessary to prevent harm to you, us, other users, or third parties.

7. Streamlabs Services

Purchases Are For A License to Use Digital Products

All purchases from or via Streamlabs are of digital products, including without limitation the following: collectibles, app store plugins,and themes. A purchase of a digital product grants a licence for the product on Streamlabs. If your Streamlabs account is terminated, your access to all digital products will be revoked at that time. For Digital Products you can access as part of a paid subscription, such as certain themes or collectibles, your access to such Digital Products will terminate upon termination of your Ultra subscription.

Services May Change

We are always working to improve Streamlabs. We may add or remove features, start new services, or limit or discontinue existing services. While we try to minimise disruptions, we cannot guarantee that there will not be an outage, planned downtime, or change to the services, and your content may not be retrievable due to such outages or changes. We are not liable for any such outages, planned downtime, or service changes.

Prices May Change

Prices and/or fees advertised for our Services are subject to change on our Platform at any time. 

Information On Our Site May Not Be Up To Date

We always work to keep our websites current, but we cannot guarantee information available on any Streamlabs site is accurate, complete, or current. Any reliance on the material on Streamlabs sites is at your own risk.

These sites may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of these sites at any time, but we have no obligation to update any information on our sites.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, STREAMLABS, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE LAWS OF CERTAIN JURISDICTIONS OR STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE FULL EXTENT PERMISSIBLE UNDER THOSE LAWS.

9. User Content and Services are Provided “As Is”

Except as may be required by applicable law, Streamlabs is not liable for, nor is Streamlabs obligated to screen, approve, edit or control, User Content that you or others upload or otherwise make available on the Services.

Streamlabs may, however, at any time, and without any obligation to you, remove, partially censor, or block or suspend the availability of any User Content that Streamlabs believes violates its terms or policies or is otherwise objectionable.

You agree that when using the Services, you will see User Content from a variety of sources and understands that User Content could be inaccurate, offensive, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy that you have or may have against Streamlabs regarding User Content).

This confirmation does not affect any consumer rights you might have under applicable law, including the legal guarantee in certain places that products and services must comply with this agreement and your rights in case of non-conformity of a product or service.

10. Your Account

You are also responsible for maintaining the security of your account, and you will notify Streamlabs immediately at [email protected] of any actual or suspected loss, theft, or unauthorized use of your account.

You agree not to share, license, sell, or transfer your account without our prior written consent.

You understand that your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

11. User Conduct

How to Report a Violation and Consequences

If you encounter any user or content that appears to violate our user conduct rules, please report it to us at [email protected].

If a user violates these rules, depending on the nature of the violation we may take a number of enforcement steps, including:

• issuing warnings; removing content;
• suspending or removing the accounts and/or servers responsible;
• and potentially reporting them to law enforcement.

Prohibited Conduct

We want to create a safe, fun, and inclusive environment for all users. We have created rules on prohibited conduct to help protect other users. The following types of conduct are prohibited.

Civility and Respect for Others

• Do not bully, harass, intimidate, or stalk others.
• Do not promote bigotry or hate.
• Do not share false or misleading information.
• Do not post content that violates our User Content rules.
• Do not encourage or promote violations of these rules by others.

Safety

• Do not engage in any predatory behavior with minors, including attempting to befriend a child in order to manipulate and exploit them (i.e., grooming), engaging in sexual conversation with or soliciting sexual material from minors.
• Do not share, request, or discuss child sexual exploitation imagery.
• Do not threaten others with real world harm, including sexual assault or property damage.
• Do not promote terrorism or political violence, or advocate, recruit, or fundraise for terrorist organizations or organizations that promote political violence.
• Do not depict, glorify, of encourage suicide. If you are concerned about a user’s mental health please contact [email protected]
• Do not depict any real world activity that is dangerous or unsafe.
• Do not do anything illegal.
• If reported to us, we may disable the account of any user who

• Harass, bully, discriminate or harm others outside of the Platform.
• are affiliated with organized crime, terrorist organizations, or organizations that engage in violence.

Abuse of the Platform

• Do not attempt to gain unauthorized access to Streamlabs systems, data, or user accounts
• Do not attempt to explore, scan, or circumvent any Platform features or security measures on the site,
• Do not attempt to interfere, disrupt, or create an undue burden on any Streamlabs or user computer, host, or network including, without limitation, by submitting malicious code, overflowing, “flooding”, “mail-bombing,” or “crashing”.
• Using the Site for recording, processing, or mining information about other users.
• Do not display any unauthorized commercial advertisements.

12. User Content

What Is User Content?

You may provide content to our Platform. That content is called “User Content”. This section describes how you retain your ownership of content you own, the limited rights you provide us to use the User Content, and our rules around User Content.

Your User-Generated Content Stays Yours

Users of the Services (whether you or others) may provide us with content, including without limitation content provided by livestreaming, text, photos, images, audio, video, code and any other materials (“User Content”). Your User Content stays yours, except for the limited rights that enable us to provide, improve, promote and protect the Services as described in these terms.

Your License To Us.

When you provide User Content via the Services, you grant Streamlabs (including our third party hosting providers acting on our behalf) a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, store, reproduce, modify, create derivative works of (such as those resulting from translations, adaptations or other changes we make so that User Content works better with the Services), communicate, publish, publicly display, publicly perform and distribute User Content for the limited purposes of allowing us to provide, improve, promote and protect the Services.

This Section does not affect any rights you may have under applicable data protection laws.

Only Use Content You’re Allowed To Use.

Please don’t copy, upload, download or share content unless you have the right to do so.

You confirm that you own all rights to your User Content or otherwise have (and will continue to have) all rights and permissions to legally use, share, display, transfer and license your User Content via the Services and in the manner required by this Agreement. If we use your User Content in the ways described in this Agreement, you represent and warrant that such use will not infringe or violate the rights of any third party, including without limitation any copyrights, trademarks, privacy rights, publicity rights, contract rights, trade secrets or any other intellectual property or proprietary rights. Also, content on the Services may be protected by others’ intellectual property, trade secret or other rights.

Content Rules

The following types of User Content are prohibited:

No content that violates our user conduct rules or other rules.

• We prohibit any content that violates our user conduct rules above, or any other part of our terms of service.

This rule covers the vast majority of content issues. Here are some specific kinds of content we want to be clear we prohibit:

• No false content
  • that you know is false or misleading, is libelous, defamatory, obscene

• No offensive, hateful, or illegal content
  • Content that is pornographic, excessively violent, abusive, or threatening in any way;
  • Is offensive or promotes or otherwise incites racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • Encourages or advocates for conduct that could be as a criminal offense, or otherwise violate any law

• No creating a security/privacy risk to others
  • Content that contains information that causes or creates a privacy or security risk to any person;

• No content that is stolen from others or infringes the intellectual property rights of others.
  • See our “Intellectual Property” section below for more information.

• No spamming
  • involves sending of “junk mail”, “chain letters”, or any unsolicited mass mailing, “spimming”, or “spamming”;

• No restricted pages
  • contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page.

• No posting other people without consent
  • Includes a photograph or video of another person that you have posted without that person’s consent.

13. Intellectual Property

Please Follow the Law

You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by any content you provide, post, or transmit, or that is provided or transmitted using your user name or user ID.

Streamlabs’ Intellectual Property

All text, graphics, user or visual interfaces, trademarks, logos, music, sounds, artwork, photographs, video and computer code (“Streamlabs Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel,” and the arrangement of such Streamlabs Content, displayed or performed on the Services is owned, controlled, or licensed by Streamlabs.

All such Streamlabs Content is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Unless another agreement applies to particular Streamlabs Content, Streamlabs hereby grants you limited permission to use the Streamlabs Content subject to these Terms, as long as the use of such Streamlabs Content is solely for your personal, informational use.

Unless expressly permitted in an applicable agreement or on the Streamlabs Content itself, none of the Streamlabs Content may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Streamlabs and/or the appropriate owner. Also, you may not “mirror” any Streamlabs Content contained on this Website or any other server without Streamlabs’s express prior written consent.

Open Source

Certain open source licenses (“Open Source Software”) may be included in the Services. The Open Source Software is licensed under the terms of the license that accompanies such Open Source Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for such Open Source Software.

Feedback

Any feedback you provide at this site shall be deemed to be non-confidential, (other than communications in respect of your order if you use the Platform to purchase anything from us). Streamlabs shall be free to use such information on an unrestricted basis.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

14. DMCA

DMCA Notices

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials on our Platform infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed or access to it blocked. Please see the following requirements and specific instructions for submitting a notice to Streamlabs.

Notification: If you believe that your copyright-protected work has been copied and posted on the Websites in a way that constitutes copyright infringement, then please contact Streamlabs’s DMCA Agent with the following information (please consult your attorney to better understand your rights and obligations under Section 512 of the Copyright Act and other laws):

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
• Reasonably sufficient details to enable us to identify the work claimed to be infringed or, if multiple works are claimed to be infringed, a representative list of such works (for example: title, author, any registration URL);
• Reasonably sufficient detail to enable us to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material);
• Your contact information so that we can contact you (for example, your address, telephone number, email address);
• A statement that you have a good faith belief that the use of the material identified in sub-section above is not authorized by the copyright owner, its agent, or the law;
• A written statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is alleged to be infringed.

Please send this written notice to our designated agent at the following address:

Streamlabs Legal Department

c/o Logitech

3930 N First St

San Jose, CA 95134

Phone: (510) 795-8500

Email: [email protected]

Counter-Notifications

If material that you have posted to the Websites has been taken down, you may file a counter-notification that contains the following details:

• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;
• A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material in question;
• Your name, address and telephone number;
• A statement that you consent to the jurisdiction of the Federal District Court for judicial district in which your address is located or, if your address is outside of the USA, for any judicial district in which Streamlabs, may be found and that you will accept service of process from the person who submitted a notice in compliance with the section (c)(1)(C) of the DMCA, as generally described above;
• Your physical or electronic signature.

Please send this written notice to our designated agent as follows:

DMCA Agent

c/o Logitech

3930 N First St

San Jose, CA 95134

Phone: (510) 795-8500

Email: [email protected]

Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing, or that the material or activity was removed or disabled by mistake may be subject to liability. Please also be advised that we may terminate the accounts of repeat infringers. MISUSE OF THE DMCA CAN SUBJECT YOU TO LIABILITY.

15. Intellectual Property Rights Not Subject To The DMCA

Even where the DMCA does not apply (for example the UK or the EU), if you are a rightsholder that believes your trademark or other right is being infringed, please note that we are not in a position to mediate disputes between users and the holders of trademark or other rights. That being said, we take allegations of infringement seriously. So, we may look into and try to resolve any allegations of infringement not subject to the DMCA.

If you believe your rights have been infringed, please provide the following information to Streamlabs’ designated agent at [email protected]:

• identification of the subject work(s) claimed to have been infringed, or, if multiple works are covered by a single notification;
• identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Streamlabs to locate the material;
• information reasonably sufficient to permit Streamlabs to contact you, such as an address, telephone number, and if available, an electronic mail address at which you may be contacted;
• a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

16. Paid Services And Fees; Gift Subscriptions Terms and Conditions

Paid Services and Fees. Certain Services are paid services. This section explains how we handle payments for those paid services. For certain paid services, such as domain registrations and subscriptions, we’ll automatically bill you in regular intervals (such as monthly or annually) unless you cancel your subscription. You can do that anytime through our customer support or by emailing [email protected]. Key information relating to subscriptions will be set out in the order process. 

Gift Subscriptions. The following Gift Subscription Terms and Conditions  describe the terms and conditions that apply to the use of Streamlabs gift subscriptions (“Gift Subscription”). This Agreement is between you (the “Gift Subscription Holder”) and Logitech Services S.A. (“Streamlabs”)

Gift Subscription Basics. Gift Subscriptions are pre-purchases of a subscription to the Streamlabs Ultra service, available at www.streamlabs.com (the “Service”). To redeem, the Gift Subscription Holder must either be an existing Streamlabs member or create an account with Streamlabs and accept its Terms of Service and Privacy Policy. Gift Subscriptions are not gift cards, debit cards or credit cards. Gift Subscriptions may be issued in either electronic or physical form at Streamlabs’ discretion.

Subscription Period. Gift Subscriptions are denominated in a specified number of months of subscription to the Streamlabs services. The full subscription period will be credited to the Gift Subscription Holder’s Streamlabs account upon redemption of the Gift Subscription. Gift Subscriptions are not denominated in U.S. Dollars and have no cash value.

Expiration; Fees; Deactivation; Resale. Gift Subscriptions do not expire. No fees for inactivity or service fees apply. Streamlabs reserves the right to refuse to honor any Gift Subscription in the event of a disputed credit card charge, bounced check or other failure of consideration. Gift Subscriptions cannot be resold. Gift Subscriptions are valid only if obtained through www.streamlabs.com. Gift Subscriptions are not valid and will not be honoured and Streamlabs will not be liable, if obtained from unauthorised sellers or resellers, including through Internet auction sites.

Redemption. Gift Subscriptions are redeemable only for a subscription to the Streamlabs services available at www.st. Gift Subscriptions may not be exchanged or redeemed for cash unless required by law. Gift Subscriptions are not redeemable to purchase another Gift Subscription or towards previously purchased subscriptions  (i.e., a credited subscription period due to redemption of a Gift Subscription will be appended to the end of a previously purchased subscription).

Refunds. Unless as required by applicable law in your jurisdiction, within the first 90 days after the date of purchase of a Gift Subscription and if not yet redeemed for a subscription, at the Gift Subscription Holder’s option, we will refund the full amount of the purchase of a Gift Subscription to the purchaser of the Gift Subscription. Refunds are not available 90 days after the purchase date of a Gift Subscription, or if already redeemed for a subscription. Refunds are not available for accounts which have violated this Agreement; violations are determined at the sole discretion of Streamlabs. If Streamlabs determines that the Gift Subscription Holder is abusing this refund policy, we reserve the right to refuse or restrict any and all current or future use of the Service without delivering a refund. To request a refund or to ask a question, email Support at [email protected]

17. Accuracy Of Billing And Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions occurring on our Service. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

18. Fees

We have the right to make changes to the fees for Services from time to time, although any changes shall apply only prospectively.  If these changes result in an increase in the fees payable by you, we shall inform you at least thirty (30) days in advance of the change. If you do not agree to pay the increased fees, you may terminate your subscription in accordance with Section 5 of these  terms (“Termination”).

19. Taxes

Except where a different presentation is required by applicable law, fees are exclusive of applicable national, provincial, state, local or other taxes (“Taxes”), unless explicitly stated otherwise. You’re responsible for all applicable Taxes, and we’ll charge Taxes in addition to the fees for the Services when required to do so. If you’re exempt from Taxes, you must provide us with valid tax exemption documentation. We reserve the right to determine if the documentation provided is valid. Tax exemption will, provided we’re satisfied it’s valid and applicable, only apply from and after the date we receive such documentation. If we has a legal obligation to pay or collect indirect Taxes (such as value-added tax or goods and services tax) on the sale to you under the laws of your country (where you are established, have a permanent address or usually reside), you shall be liable for payment of any such indirect Taxes. Where we do not have a legal obligation to pay or collect indirect Taxes on a sale of Paid Services to you, you may be required to self-assess those Taxes under the applicable laws of your country (where you are established, have a permanent address or usually resides).

20. Automatic Subscription Renewals

Your subscription may have a minimum term. If it does, you will be informed of this prior to checkout. That minimum term is called the “Initial Period” of your subscription. Your subscription will continue in effect for the Initial Period and, thereafter, it will automatically renew for successive periods equal in time to the renewal period of your current subscription (each such period is a “Renewal Period”). For example, if you’re on an annual subscription plan, each billable renewal period will be for one (1) year. To ensure uninterrupted service, we’ll automatically charge you the applicable amount using the payment method you have on file with us. This means that your subscription continues to roll over and remains in effect unless and until you actively choose to end it (this is without prejudice to any applicable cancellation rights you may have). We’ll let you know in advance if you’re purchasing a Paid Service that includes auto-renewal payments.

You can disable auto-renewal at any time via the Services or emailing customer support at [email protected]

21. Refunds

NB. This section “Refunds” does not apply to Consumers resident in the UK. Please refer to your country appendix for additional provisions that apply.

While you may cancel any Paid Services at any time, you are only eligible for a refund if:

(i) you have not used any Paid Features contained within the Paid Service and

(ii) you have requested a refund within the applicable refund window.

The refund window is within 14 days of purchase for Streamlabs Pro, and 7 days of purchase for all other Paid Services. Paid Features are all features for which we incur third party fees when you use them, including without limitation Creator Sites, Domains, Themes, and Apps.

We may deny your refund request at our sole discretion if we find evidence of fraud, refund abuse (such as repeatedly using then refunding Streamlabs products, even if you have only used non-paid features), or unlawful or unethical conduct.

Switching from Monthly to Yearly Subscription 

You can switch from a monthly to an annual subscription plan at any time after your seventh (7th) day of your monthly subscription start date. Your annual subscription will automatically renew one (1) year after the subscription change to annual date. On the subscription change to annual date, you will be billed a pro-rated amount based on the number of days you have left in your prior monthly subscription cycle. For example, if you started your monthly subscription on July 1, 2023 and you decide to switch to an annual subscription on July 10, 2023 and you have twenty (20) days left in your monthly subscription cycle, you will be billed the annual subscription fee less the corresponding amount for the twenty (20) days left in your monthly billing cycle. We’ll automatically charge you the applicable amount using the payment method you have on file with us and you will receive a confirmation email with the receipt. By agreeing to switch from a monthly to an annual subscription plan, you are not eligible for a refund.

22. Chargebacks

If you contact your bank or credit card company to decline, Chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account. If you have questions about a payment made to us, we encourage you to contact customer support via the Services or by emailing [email protected] before filing a Chargeback. We reserve our right to dispute any Chargeback.

23. Payment Processor and Credit Card Terms

We use a third party payment processors (each a “Payment Processor”) to bill you through a payment account linked to your Account. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor, in addition to this Agreement. You agree to pay us, through the Payment Processor, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms. You agree to make the payment using the payment method you provide with your Account. We reserve the right to correct, or to instruct our Payment Processor to correct any errors or mistakes, even if payment has already been requested or received.

Each Payment Processor will process payments according to its own terms of service and by using such Payment Processor your agree to their terms.

In the event a Chargeback is issued, you are immediately liable for the full amount of the transaction related to the Chargeback. You are also liable for any associated fees, fines, expenses, or penalties. You agree that any associated fees, fines, or expenses will be deducted from your Streamlabs or Campaign balance.

If our payment processors determine you are incurring excessive Chargebacks, you may receive additional controls and restrictions on your balance.

24. Fees For Third Party Services

Third-party services purchased via the Services may be subject to different refund policies that those third-party services determine, and they may be non-refundable. The purchase terms and conditions for such third-party services may be displayed during the purchase process, such as through a link to the purchase terms and conditions. It’s your responsibility to verify your ability to purchase, cancel or obtain a refund for a third-party service. Unless otherwise stated in this Agreement, we don’t offer refunds for purchases of third-party services.

25. Indemnity

You agree, on your behalf or if you are accessing our Services on behalf of a legal entity, like your employer (see “Acceptance of Terms” above for more information) you agree on behalf of that entity to the following terms:

You will be responsible for your use of the Services, and you agree to defend and indemnify and hold harmless Streamlabs, and its parents, affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, employees, and interns from any claims and demands made by any third-party due to or arising out of your: (a) your access to or use of our Services, (b) your content, (c) your violation of these terms or any terms incorporated herein by reference, (d) your violation of applicable law or the rights of any third party.

Streamlabs reserves the right, at Streamlabs’ own cost, to take on the exclusive defense and control of any matter subject to indemnification by you (and without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with Streamlabs’ defense of that claim.

26. Limitation of Liability

NB. This section “Limitation of Liability” does not apply to Consumers resident in the UK. For those Consumers, please refer to your country appendix.

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL STREAMLABS OR ITS PARENTS, AFFILIATES, SUBSIDIARIES, PARTNERS, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, EMPLOYEES, AND INTERNS BE LIABLE FOR ANY CLAIM, INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF STREAMLABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL STREAMLABS’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00).

THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE-STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

27. Disputes

NB. This section “Disputes” does not apply to Consumers resident in the UK. For those Consumers, please refer to your country appendix.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND HOW CLAIMS THAT YOU AND STREAMLABS HAVE AGAINST EACH OTHER ARE RESOLVED.

Before you bring a legal proceeding, please reach out to customer support at [email protected]. Most issues can be quickly resolved by contacting support.

We believe that arbitration is a faster, more convenient and less expensive way to resolve any disputes or disagreements that you may have with us.

This Section is deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Streamlabs agree that we intend that this Section satisfies the “writing” requirement of the Federal Arbitration Act. This Section can only be amended by mutual written agreement.

Therefore, pursuant to these Terms of Service, if you have any dispute or disagreement with us regarding (i) your use of or interaction with the Service, (ii) any purchases or other transactions or relationships with Streamlabs, or (iii) any data or information you may provide to Streamlabs or that Streamlabs may gather in connection with such use, interaction or transaction (collectively, “Streamlabs Transactions or Relationships”), you will not have the right to pursue a claim in court, or have a jury decide the claim and you will not have the right to bring or participate in any class action or similar proceeding in court or in arbitration.

By using or interacting with the Service, or engaging in any other Streamlabs Transactions or Relationships with us, you agree to binding arbitration as provided below.

We will make every reasonable effort to informally resolve any complaints, disputes, or disagreements that you may have with us.

If those efforts fail, by using the Service, you agree that any complaint, dispute, or disagreement you may have against Streamlabs, and any claim that Streamlabs may have against you, arising out of, relating to, or connected in any way with these Terms of Service, our Privacy Policy, or any Streamlabs Transactions or Relationships shall be resolved exclusively by final and binding arbitration (“Arbitration”) administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “Applicable Rules”).

You can find a copy of the rules and more information at www.adr.org.

If AAA is no longer in existence, the Arbitration shall be administered by JAMS or its successor ( “JAMS”) instead, and conducted in accordance with the JAMS Streamlined Arbitration Rules And Procedures in effect at the time the Arbitration is initiated or, if the amount in controversy exceeds $100,000, in accordance with the JAMS Comprehensive Arbitration Rules And Procedures then in effect (which shall be the “Applicable Rules” in such circumstances).. Information on JAMS can be found at www.jamsadr.com.

If AAA (or, if applicable, JAMS) at the time the arbitration is filed has Minimum Standards of Procedural Fairness for Consumer Arbitrations in effect which would be Applicable to the matter in dispute, Streamlabs agrees to provide the benefit of such Minimum Standards to you to the extent they are more favorable than the comparable arbitration provisions set forth in this Section, provided, however, that in no event may such Minimum Standards contravene or restrict the Application of subpart (d) or (h) below. Furthermore, this Section shall not prevent any party from seeking provisional remedies in aid of arbitration from a court of Appropriate jurisdiction.

Furthermore, this Section shall not prevent any party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

You further agree that:

a. Arbitrator Will Interpret This Agreement. The Arbitrator, and not any federal, state or local court or agency, shall have the exclusive authority to resolve any dispute arising under or relating to the validity, interpretation, Applicability, enforceability or formation of these Terms of Service and/or these arbitration provisions in this Section hereof, including but not limited to any claim that all or any part of these Terms of Service is void or voidable;

b. Location of Arbitration. The Arbitration shall be held either: (i) at a location determined by AAA (or, if Applicable, JAMS) pursuant to the Applicable Rules (provided that such location is reasonably convenient for you and does not require travel in excess of 100 miles from your home or place of business); or (ii) at such other location as may be mutually agreed upon by you and ; or (iii) at your election, if the only claims in the arbitration are asserted by you and are for less than $10,000 in aggregate, by telephone or by written submission;

c. Governing Law and Venue for Non-Arbitrable Disputes. These terms are governed by (i) the United States Federal Arbitration Act (“FAA”), and (ii) only to the extent not inconsistent with the substantive and procedural provisions of the FAA, the laws of the State of California, without regard to conflicts of laws principles.

The Arbitrator (i) shall honor claims of privilege recognized at law; and (ii) shall have authority to award any form of legal or equitable relief. The arbitrator will not be bound by rulings in other related arbitrations. Any Disputes that are not subject to the Arbitration Terms or that are severed from any arbitration may only be litigated in the federal courts of Santa Clara County, California, provided that if such federal courts decline to hear the Dispute, it may be remanded to the state courts of Santa Clara County, California; and the parties consent to personal and exclusive jurisdiction in these courts, except as otherwise provided by applicable law.

d. No Class Relief. The Arbitration can resolve only your and/or Streamlabs’ individual claims, and the Arbitrator shall have no authority to entertain or arbitrate any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated;

e. Written Award. The Arbitrator shall issue a written award supported by a statement of decision setting forth the Arbitrator’s complete determination of the dispute and the factual findings and legal conclusions relevant to it (an “Award”). Judgment upon the Award may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets;

f. Arbitration Costs. In the event that you are able to demonstrate that the costs of Arbitration will be prohibitive as compared to the costs of litigation, Streamlabs will pay as much of your filing and hearing fees in connection with the Arbitration as the Arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the Arbitration, unless the Arbitrator determines that your claim(s) were frivolous or asserted in bad faith;

g. Reasonable Attorney’s Fees. In the event you recover an Award greater than Streamlabs’ last written settlement offer, the Arbitrator shall also have the right to include in the Award Streamlabs’ reimbursement of your reasonable and actual out-of-pocket attorneys’ fees associated with the Arbitration, but Streamlabs shall in all events bear its own attorneys’ fees;

h. Interpretation and Enforcement of Arbitration Clause. With the exception of “No Class Relief” above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Applicable Rules, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, “No Class Relief” is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor Streamlabs shall be entitled to arbitrate their dispute, and must instead bring any claims in a court of competent jurisdiction;

i. Modification of Arbitration Clause With Notice. Streamlabs may modify these arbitration provisions, but such modifications shall only become effective thirty (30) days after Streamlabs has given notice of such modifications and only on a prospective basis for claims arising from Streamlabs Transactions and Relationships occurring after the effective date of such notification; and

j. Small Claims Matters are Excluded. No Class Relief or Joinder of Claims. Notwithstanding the foregoing arbitration provisions, at your option, you may bring any claim you have against Streamlabs in your local small claims court within the U.S., if your claim is within such court’s jurisdictional limit; provided that such court does not have the authority to entertain any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated in such proceeding.\

28. Miscellaneous

NB. This section “Miscellaneous” does not apply to Consumers resident in the UK. For those Consumers, please refer to your country appendix.

Entire agreement. These terms and any other terms incorporated by reference herein cover the entire agreement between you and Streamlabs for your use of our Services except where additional Streamlabs-provided terms apply to our products or services, in which case the additional terms will control with respect to your use of that product or Service to the extent of any conflict with these terms.

Our Relationship. Nothing in these Terms shall create or be deemed to create an employment, partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and Streamlabs.

Waiver. If you do not follow these terms and we do not act immediately, we do not give up or “waive” any of our legal rights, and we may exercise those legal rights in the future.

Severability. If any part of these terms ends up being invalid or unenforceable based on a decision by any court or competent authority, the rest of these terms will not be affected. You may not assign these terms to anyone else without our written consent. We may assign our rights to any of our affiliates or subsidiaries, or to any successor in interest of any business associated with our services.

Updates to these terms. We may decide to update these terms (1) to reflect changes to our services or our business, (2) for legal or regulatory reasons, or (3) to prevent abuse on or of our services. If these changes materially affect your Platform use or your legal rights, we’ll try to give you reasonable advance notice (unless the updates are urgent). If you continue to use our services after the changes have taken effect, it means that you agree to the changes. If you don’t agree, you must stop using our services.

No Third Parties. Nothing in these Terms shall create or confer any rights or other benefits in favor of any third parties except as expresssly provided herein.

Notice for California Users: Under California Civil Code Section 1789.3, California Websites users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210

Appendix 1-UK to the Terms of Service

Supplementary Terms for UK Consumer Users

If you are a UK Consumer User, the Terms of Use shall apply to you with the exception of the following deviations and supplementary terms.  If there is any inconsistency or conflict between the Terms of Service and these supplementary provisions (“Supplementary Terms”), the Supplementary Terms shall prevail.  

The Terms of Service are entered into by and between you and Logitech Services S.A., a Swiss company. You can contact us at: [email protected]. 

1. User Content

The fourth paragraph of Section 13 (Only Use Content You’re Allowed To Use) shall be deleted and replaced as follows: 

By submitting your User Content, you agree that you have all rights, power and authority necessary to grant the rights to such User Content as set out in these Terms. As you alone are responsible for your User Content, you may expose yourself to liability if you post or share User Content without all necessary rights.

2. Fees 

The following wording will be added to the end of Section 18 (Fees) for UK consumers: 

The fees for your subscription are set out during the order process (the “Fees”). The Fees shall be in GBP and include the price for your subscription and any applicable VAT and any other taxes applicable.

Fees shall be billed on a recurring basis, and your selected Services will automatically be provided at the price and frequency you have chosen at the time of your purchase.

You shall pay to us the Fees for the Initial Period upfront at the start of the Initial Period, and you shall pay us the Fees for each subsequent Renewal Period upfront at the start of each Renewal Period.

You may make payment using one of the payment methods set out in the order process. When you place an order, you authorise recurring monthly or annual charges, as applicable, on the payment method for the duration of your subscription including any VAT or other taxes and late fees, as applicable that may be accrued by or in connection with your subscription. You may be asked to provide certain information, including your name, email, phone number, payment method details and billing address.

By making a purchase, you confirm that:

1. you have the legal right to use any payment method(s) used in connection with any purchase; 
2. the information you supply in the process is true, correct, and complete; and 
3. if you use a payment method that you are not authorised to use, you will be liable to us for any losses that we suffer as a result of your use of that payment method.

You agree to provide current complete, and accurate purchase and account information for all purchases made via the Platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that your transactions can be completed and you can be contacted as needed.

We have the right to make changes to the fees for Paid-For Services from time to time, although we shall not make any change to the fees applicable to you during the current Initial Period or Renewal Period (as applicable). If these changes result in an increase in the fees payable by you, we shall inform you at least thirty (30) days in advance of the change. If you do not agree to pay the increased fees, you may terminate your subscription in accordance with Section 5 of these supplementary terms (“Termination”). 

If we need to change or cancel an order, we may attempt to notify you by contacting the e-mail, billing address and/or phone number that you provided during the order process. A refund will be issued to your original payment method if payment has already been taken on an order that we then cancel.

Cancellation rights – subscription contracts 

We will tell you when and how you can end a subscription during the order process and we will confirm this information to you in writing after we have accepted your order. You can also obtain advice about your right to cancel your subscription from your local Citizens’ Advice Bureau or Trading Standards Office.

You have a right to cancel a subscription contract:

1. within fourteen (14) days of subscribing; and/or 

2. if you select a Service that auto-renews at intervals of twelve (12) months or more, you will also have the right to cancel within fourteen (14) days of such annual renewal date,

and these are each referred to as a “Cooling-Off Period”. 

If you are purchasing any digital products / content as part of your subscription Services and you wish to access this during a Cooling-Off Period then you may do so but:

1. you expressly agree that we may begin to make the digital content available to you during the Cooling-Off Period; and 
2. you expressly acknowledge and agree that your right to cancel your subscription as set out above will be lost. 

Some Services may include a free trial period which will convert into automatic, recurring payments after the period ends, as set out in the order process. If you cancel within the free trial period, your free trial will not auto-renew into a subscription and you will not be charged.

To exercise your right to cancel, you must inform us of your decision by making a clear statement (e.g., by post or email). The easiest way to do this is to email us at [email protected]. You may alternatively use the following model cancellation form, which you can complete and email to us, but you are not required to use this form:

Model Cancellation Form

To: Logitech Services S.A.E-mail address: [email protected] I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract for the provision of the following service*,Ordered on(*) / received on(*)Name of consumer(s),Address of consumer(s),Signature of consumer (only if this form is notified on paper)Date(*) Please delete if not applicable

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired. 

We will send you an acknowledgement of receipt of your notice to cancel by email.

In the context of Services, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

We will make the refund without undue delay, and no later than fourteen (14) days after the day on which we are informed about your decision to cancel your contract.

All refunds will be made using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the refund. 

Cancellation rights – digital content 

In most cases, you will have a right to change your mind and cancel your contract with us within fourteen (14) days of confirmation of your order without giving a reason (the “Cooling-off Period”). This right may not always be available to you, for example, in respect of:

1. services, once these have been performed or completed, even if the fourteen (14) day cancellation period is still running (if you cancel after we have started but not yet completed the relevant services, then you remain liable to pay us for the services provided up until the time you tell us that you have changed your mind); or

2. digital products / content. If you are purchasing any digital content as part of your Services and you wish to access this during a Cooling-off Period then you may do so but: (i) you expressly agree that we may begin to make the digital content available to you during the Cooling-Off Period; and you expressly acknowledge and agree that your right to cancel your Services will be lost.

To exercise your right to cancel, you must inform us of your decision by making a clear statement (e.g., by post or email). The easiest way to do this is to email us at [email protected]. You may alternatively use the following model cancellation form, which you can complete and email to us, but you are not required to use this form:

Model Cancellation Form

To: Logitech Services S.A.E-mail address: [email protected] I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract for the provision of the following service*,Ordered on(*) / received on(*)Name of consumer(s),Address of consumer(s),Signature of consumer (only if this form is notified on paper)Date(*) Please delete if not applicable

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired. 

We will send you an acknowledgement of receipt of your notice to cancel by email.

In the context of Services, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

We will make the refund without undue delay, and no later than fourteen (14) days after the day on which we are informed about your decision to cancel your contract.

All refunds will be made using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the refund. 

Your other rights of refund 

You have legal rights in relation to Services that are not carried out with reasonable care and skill, that are not priced reasonably (if you haven’t agreed a price beforehand), or that are not performed within a reasonable timeframe (if you haven’t agreed a timeframe beforehand). If you believe that any Services that you have ordered do not conform with these terms, please contact our Customer Services Team to request a re-performance (if possible in the circumstances) or a refund at [email protected].

3. Limitation of Liability 

Section 26 (Limitation of Liability) does not apply to UK Consumer Users and shall be replaced as follows: 

Nothing in these terms excludes or limits our liability for:

1. death or personal injury caused by our negligence; 
2. fraud or fraudulent misrepresentation; and 
3. any matter in respect of which it would be unlawful for us to exclude or restrict our liability. 

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Site.

Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.

To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the Site.

We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Whilst we make good faith efforts to include substantially accurate information in the Services, errors or omissions may occur. If we receive notice of errors or omissions, we will make reasonable efforts to correct them in due course; but accuracy cannot be guaranteed.

We do not guarantee that the Platform will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Platform and we recommend that you use your own virus protection software.

The Platform may from time to time contain links to third party websites. You are responsible for deciding whether to access a third party website and your use of third party websites will be governed by the terms and policies of that third party website. We assume no responsibility for the content of websites or mobile applications linked to from the Site (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites or mobile applications. We will not be liable for any loss or damage that may arise from your use of them.

If you do not have a subscription Service: Our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.

If you do have a subscription Service: In respect of your subscription, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these terms, whether in contract, tort (including negligence) or otherwise shall not exceed the greater of: (a) amount of the subscription Fees paid by you for the Initial Period or Renewal Period during which the liability arose; and (b) £100. 

4. Miscellaneous 

Section 27 (Disputes) and 28 (Miscellaneous) do not apply to UK Consumer Users and is replaced in their entirety by two new Sections as follows: 

Updates to these terms 

We may make changes to these terms from time to time and to the extent practicable we will give 30 days’ days’ prior notice of any material changes and, for paid-for subscription services, such changes will then take effect from the start of the next Renewal Period, unless the change is due to a change in law or for security reasons (in which case we may need to change these terms on shorter notice). Any use of the Platform and/or the Services after the notice period will be deemed acceptance by you of the changed terms. 

Governing Law and Jurisdiction 

These terms are governed by English law. This means that your access to and use of the Platform, your purchase of any Services from us, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by the law of the State of California, in the United States of America. 

You may bring any dispute which may arise under these terms to, at your discretion, either the competent court of England or to the competent court of your country of habitual residence if this country of habitual residence is within the United Kingdom, which courts are (with the exclusion of any other court) competent to settle any such dispute. 

We shall bring any dispute which may arise under these terms to the competent court of your country of habitual residence if this is within the United Kingdom or otherwise the competent court of England.

If you are a Consumer and are resident in the United Kingdom and we direct the Platform to (and/or pursue our commercial or professional activities in relation to the Platform in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms affects your rights as a consumer to rely on such mandatory provisions of local law.

Additional Terms for Specific Products and Features

Beta Features and Products

From time to time we may provide access for products or features still in “beta testing”, which means they are still in development and not fully released. They are likely to contain errors. You agree that any beta products or features are provided “AS IS” and “AS AVAILABLE.” You understand and agree that we may change, withdraw, terminate your access to, testing of and/or use of, or discontinue any beta product or feature (or any portion thereof) at any time and in our sole discretion, with or without notice to you.

Use beta features and products only for testing and improvement purposes and in any case not on a system or for purposes where the malfunction of the Beta Software can cause any kind of damage. In particular, maintain full backups of any system that you choose to install beta features or products on.

If you encounter any bugs while beta testing, please contact [email protected] for assistance. Streamlabs may request or require that you provide suggestions, feedback, or data regarding your use of the Beta software, which you grant Streamlabs the right to use, dissect and repurpose at their sole discretion.

Product-specific terms and policies may also apply to your use of the Beta Product (the “Product Terms”). In such case, Product Terms will be made available to you (online or, prior to being made available online, as separately provided to you) and will also apply to your use of the Beta Product. For clarity, once we post Product Terms online (in the Platform Terms, in other supplemental terms, or otherwise), the online version of such Product Terms will supersede any prior versions provided to you. By continuing to access, test, or use the Beta Product after any modification to the applicable Product Terms, you agree to be bound by them.

Third Party Tools

YouTube API

Streamlabs utilizes YouTube’s API, and to the extent you use the YouTube API within Streamlabs, you agree to be bound to YouTube’s Terms of Service and Privacy Policy. You can find more information on YouTube’s terms here, and Google’s terms here. You can revoke Streamlabs’ access to your YouTube data here.

Channel Initiated Billing

Streamlabs utilizes PayPal’s Channel Initiated Billing, to process certain payments, like merch payments. Should you choose to opt-in to Channel Initiated Billing, you agree to be bound to PayPal’s Terms and Privacy Policy.

Affiliate Marketing Terms

These terms apply only to the Streamlabs Prime affiliate marketing program available at https://streamlabs.com/dashboard#/affiliates. Other affiliate marketing programs are governed by the terms associated with their applicable Affiliate Tool.

Definitions

“Streamlabs Affiliate” means a company under common ownership or control of Streamlabs.

“Affiliate Program” means our website marketing affiliate program as described in this Affiliate Terms.

“Affiliate Lead” means a customer prospect who clicks on the Affiliate Link that we have made available to you via the Affiliate Tool.

“Affiliate Link” means the unique tracking link you place on your site or promote through other channels.

“Affiliate Policies” means any additional policies applicable to affiliates which we may make available to you from time to time, including all policies set forth at your affiliate dashboarad at https://streamlabs.com/dashboard#/affiliates

“Affiliate Tool” means the tool that we make available to you upon your acceptance into the Affiliate Program and for you to use in order to participate in the Affiliate Program, currently available at https://streamlabs.com/dashboard#/affiliates.

“Affiliate Terms” means this Affiliate Program Affiliate Terms and all materials referred or linked to in here.

“Commission” means an amount described in the Affiliate Tool (or if applicable, in the Program Policies) for each Customer Transaction.

“Customer” means the authorized actual user of the Streamlabs Products who has purchased or signed up for the Streamlabs products after being an Affiliate Lead.

“Customer Transactions” means those transactions by Affiliate Leads that are eligible for Commission pursuant to the ‘Customer Transactions’ section of this Affiliate Terms. Customer Transactions may include customer purchases or customer signups, as further described in the Affiliate Tool.

“Customer Data” means all information that Customer submits or collects via the Streamlabs Products and all materials that Customer provides or posts, uploads, inputs or submits for public display through the Streamlabs Products.

“Streamlabs Content” means all information, data, text, messages, software, sound, music, video, photographs, graphics, images, and tags that we incorporate into our services.

“Streamlabs Products” means both the Subscription Service and Other Products.

“Program Policies Page” means the landing page: [url] where we will provide all the up to date guidelines and policies for the Affiliate Program.

“Other Products” means those products and services that we offer, which are not included in the Subscription Service (as detailed next).

“Subscription Service” means Streamlabs Ultra, accessible via http://www.streamlabs.com or another designated URL, For the purposes of this Affiliate Terms, the Subscription Service does not include any other software that Streamlabs or its affiliates offers.

“We”, “us”, “our”, and “Streamlabs” means Logitech Services, S.A.

“You” and “Affiliate” means the party, other than Streamlabs, entering into this Affiliate Terms and participating in the Affiliate Program.

Our Relationship

Non-Exclusivity. This Affiliate Terms does not create an exclusive agreement between you and us. Both you and we will have the right to recommend similar products and services of third parties and to work with other parties regarding those services.

Independent Contractors. Both Affiliate and Streamlabs agree that they are entering into this Affiliate Terms as independent contractors and this agreement creates no partnership, agency franchise, joint venture, sales representative or employment relationship between them. You have no authority to accept or make any representations or offers on the behalf of Streamlabs or its affiliates. You cannot make any statements on your website or otherwise that would contradict anything in this section.

Eligibility And Commission Terms.

Commission Amounts. The commission amount will be set described in the Affiliate Tool or Affiliate Policies. We reserve the right to alter or change the Commission amount at any time without advanced notice.

To be eligible for Commission:

(i) You will only be eligible for a Commission payment for any Customer Transactions completed from the Affiliate Link that we make available to you and the Customer Transaction is accepted by Streamlabs.

(ii) a Customer Transaction must have occurred,

(iii) a Customer must remain a customer during the locking period in the Affiliate Tool (or if applicable, in the Program Policies).

You are not eligible to receive Commission or any other compensation from us based on transactions for Other Products or if: (i) such compensation is disallowed or limited by federal, state or local law or regulation in the United States or the laws or regulations of your jurisdiction; (ii) the Commission payment has been obtained by fraudulent means, misuse of the Affiliate Link, in violation of any Affiliate Program Policies that we make available to you previously, or any misuse of the Affiliate Tool or by any other means that we deem to breach the spirit of the Marketing Affiliate Program.

Commission Terms. Affiliate will receive Commission for the initial user purchase only. The Affiliate will not be entitled to receive Commission on any additional purchases of Streamlabs Products by that same Customer.

In competitive situations with other affiliates, we will provide the Commission on a “last-touch” basis, i.e. if a Customer clicks more than one affiliate’s referral link, we will provide the Commission only to the affiliate whose link was used to complete the Customer Transaction. We may discontinue Commission payments should any of the eligibility criteria set forth in this subsection fail to be met at any time.

We will not pay more than one Commission payment or other similar referral fee on any given Customer Transaction.

Taxes. You are responsible for payment of all taxes and fees (including bank fees) applicable to the Commission. All amounts payable by us to you are subject to offset by us against any amounts owed by you to us.

Payment. We or the Affiliate Tool will determine the currency in which we pay the Commission, as well as the applicable conversion rate. In order to receive payment under this Affiliate Terms, you must have: (i) agreed to the terms of this Affiliate Terms (generally completed through the Affiliate Tool); (ii) completed all steps necessary to create your account in the Affiliate Tool in accordance with our directions, (iii) have a valid and up-to-date payment method in the Affiliate Tool with such account (iv) completed any and all required tax documentation in order for the Affiliate Tool to process any payments that may be owed to you. If any of these requirements remain outstanding for six (6) months immediately following the close of a Customer Transaction, then your right to receive Commission arising from any and all Customer Transactions with the associated Customer will be forever forfeited (each, a “Forfeited Transaction”). We will have no obligation to pay you Commission associated with a Forfeited Transaction.

An Affiliate Lead will be considered valid and accepted if, in our reasonable determination: (i) it is a new potential customer of ours, and (ii) is not, at the time of submission or sixty (60) days prior, one of our pre-existing customers, or involved in our active sales process. Notwithstanding the foregoing, we may choose not to accept an Affiliate Lead in our reasonable discretion. If an Affiliate Lead does not purchase the Subscription Service within the time period described on the Affiliate Tool (or if applicable, in the Program Policies) of their first click on the Affiliate Link, you will not be eligible for a Commission payment, even if the Affiliate Lead decides to purchase after the time period has expired. An Affiliate Lead is not considered valid if it’s first click on the Affiliate Link is after this Affiliate Terms has expired or terminated. Engagement with Prospects. Once we have received the Affiliate Lead information, we may elect to engage with the prospect directly, regardless of whether or not the Affiliate Lead is valid. If an Affiliate Lead is not valid then we may choose to maintain it in our database and we may choose to engage with such Affiliate Lead. Any engagement between Streamlabs and an Affiliate Lead will be at Streamlabs’s discretion.

Your Marketing Obligations.

Only promotional materials that are approved by Streamlabs may be used in your site. Approved promotional materials may contain Streamlabs trademarks, service marks, logos and slogans for you to display on your Affiliate Website. By signing this agreement we grant you a non-exclusive, limited and non-transferable license to access, download and place the approved promotional material on your website with the sole purpose to promote the Subscription Services.

If by the decision of any party the Affiliate Affiliate Terms is terminated, upon termination your non-exclusive, limited and non-transferable license to access, download and place the approved promotional materials of Streamlabs will be immediately and automatically withdrawn.

Opt Out and Unsubscribing.

You will comply promptly with all opt out, unsubscribe, “do not call” and “do not send” requests. For the duration of this Affiliate Terms, you will establish and maintain systems and procedures appropriate to effectuate all opt out, unsubscribe, “do not call” and “do not send” requests.

Prohibited Advertising Methods.

You may not use any inappropriate ways of advertising the Subscription Services. Inappropriate ways of advertising include, but are not limited to the following prohibited methods.

By entering into this Affiliate Terms, you hereby represent and warrant that you will not practice any of the following prohibited advertising methods:

The usage of any illegal and/or spam method of advertising, such as: unsolicited email, unauthorized placing of the link in forums, newsgroups, message boards, etc.;

Bidding on keywords and phrases containing the “Streamlabs” trademark, or variations or misspellings of the trademarked term on Pay per Click or Pay per Impression campaigns on the search engines (Google, Yahoo, MSN, Ask, Bing or others) without our prior approval. You are not allowed to use the Streamlabs website(s) as display URL in Paid media ads and to direct-link or redirect to the Streamlabs Website(s);

Using non-unique copyright infringing content to promote Streamlabs;

Using traffic generated by pay to read, pay to click, banner exchanges, click exchanges, PPV advertising, pop-up/under, or similar methods;

Providing cash backs, rewards or any other kind of incentives to obtain the sale without our prior approval;

Offering price savings methods, including coupon(s), voucher(s), discount codes, or added value offers without our prior approval;

Using our advertising and promotional materials, trademark or name in a way which negatively affects our image;

Using iframes or any other techniques or technology that places your affiliate tracking cookie in any means other than an actual click-through;

Using link cloaking or masking techniques or technology with the goal to promote Streamlabs on websites and/or networks not explicitly listed in your affiliate profile and hiding that traffic source;

Violate our User Conduct and User Content rules.

Your domain name(s), company name, logo, trademark, product(s), project(s), service(s) must NOT contain keywords and phrases containing the “Streamlabs” trademark or any other variations or misspellings confusingly similar to Streamlabs trademark, name, logo or domain name, without our prior approval;

Your domain name(s), company name, logo, trademark, your product(s), project(s), service(s) must NOT contain keywords and phrases that contain or are confusingly similar to third-party trademarks, names, logos or domain names unless you have been duly authorized by the trademark owner.

Streamlabs shall have the sole right to decide if a promotional method you use is appropriate in its sole and reasonable discretion.

The use of any advertising method that we consider inappropriate may result in a warning, suspension or termination of your affiliate account and cancellation of all outstanding Commission payments due.

Intellectual Property

Trademarks. During the term of this Affiliate Terms, in the event that we make our trademark available to you within the Affiliate Tool, you may use our trademark as long as you follow the usage requirements in this section. You must: (i) only use the images of our trademark that we make available to you, without altering them in any way; (ii) only use our trademarks in connection with the Affiliate Program and this Affiliate Terms; (iii) comply with our trademark usage guidelines; and (iv) immediately comply if we request that you discontinue use. You must not: (i) use our trademark in a misleading or disparaging way; (ii) use our trademark in a way that implies we endorse, sponsor or approve of your services or products; or (iii) use our trademark in violation of applicable law or in connection with an obscene, indecent, or unlawful topic or material.

Streamlabs’s Proprietary Rights. No license to any software is granted by these Affiliate Terms. The Streamlabs Products are protected by intellectual property laws. The Streamlabs Products belong to and are the property of us or our licensors (if any). We retain all ownership rights in the Streamlabs Products. You agree not to copy, rent, lease, sell, distribute, or create derivative works based on the Streamlabs Content, or the Streamlabs Products in whole or in part, by any means. “Streamlabs”, “Streamlabs Desktop”, the Streamlabs logos, and other marks that we use from time to time are our trademarks and you may not use them without our prior written permission, except as otherwise set forth in this Affiliate Terms.

Feedback. We encourage all customers, affiliates and partners to comment on the Streamlabs Products, provide suggestions for improving them, and vote on suggestions they like. You agree that all such comments and suggestions will be non-confidential and that we own all rights to use and incorporate them into the Streamlabs Products, without payment to you.

Term And Termination

Term. These Affiliate Terms will apply for as long as you participate in the Affiliate Program, until terminated.

Termination Without Cause. We may terminate the entire Affiliate Program or your participation in it at any time upon written notice. You may terminate your participation in the Affiliate Program by deleting your account. You can delete your account by contacting [email protected].

Termination For Cause. Subject to applicable law, we reserve the right to suspend or terminate your participation in the Affiliate Program immediately and without opportunity for cure if: (i) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors, (ii) if you breach these Affiliate Terms, or (iii) if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers.

Effects of Expiration/Termination. Except as expressly set forth in this section, you are not eligible to receive a Commission payment after expiration or termination of this Affiliate Terms.

Commission Payment Upon Expiration. Upon expiration of this Affiliate Terms or upon termination of this Affiliate Terms for any of the following reasons:

(i) without cause by us,

(ii) by you with cause,

(iii) by you according to the ‘Termination for Affiliate Terms Changes’ section,

such termination shall not affect our obligation to pay you a Commission, so long as the related payment by the Customer Transaction is recognized by us within thirty (30) days after the date of such termination or expiration.

We will not pay you fees on Customer Transactions recognized by us after thirty (30) days after the date of such termination or expiration set out above.

No Commission Payment After Termination. In the event of termination without cause by you, or for cause by us, our obligation to pay and your right to receive any Commission will terminate upon the date of such termination, regardless of whether you would have otherwise been eligible to receive Commission prior to the date of termination.

Obligations Upon Termination. Upon termination or expiration, you will discontinue all use of and delete the Affiliate Tool that we make available to you for your participation in the Affiliate Program. Upon termination or expiration, an Affiliate Lead is not considered valid, and we may choose to maintain it in our database and engage with such a prospect.

Upon termination or expiration, you will immediately discontinue all use of our trademark and references to this Affiliate Program from your website(s) and other collateral. For the avoidance of doubt, termination or expiration of this Affiliate Terms shall not cause a Customer’s subscription agreement to be terminated.

Affiliate Representations and Warranties. You represent and warrant that:

(i) you have all sufficient rights and permissions to participate in the Affiliate Program, and if you are an individual are entering the Affiliate Program on behalf of an organization, you are duly authorized to bind; and

(ii) your participation in this Affiliate Program will not conflict with any of your existing agreements or arrangements

Indemnification

Indemnification. You will indemnify, defend and hold us harmless, at your expense, against any third-party claim, suit, action, or proceeding (each, an “Action”) brought against us (and our officers, directors, employees, agents, service providers, licensors, and affiliates) by a third party not affiliated with us to the extent that such Action is based upon or arises out of (a) your participation in the Affiliate Program, (b) our use of the prospect data you provided us, (c) your noncompliance with or breach of this Affiliate Terms, or (d) your use of the Affiliate Tool. We will: notify you in writing within thirty (30) days of our becoming aware of any such claim; give you sole control of the defense or settlement of such a claim; and provide you (at your expense) with any and all information and assistance reasonably requested by you to handle the defense or settlement of the claim. You shall not accept any settlement that (i) imposes an obligation on us; (ii) requires us to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on us without our prior written consent.

Disclaimers; Limitation Of Liability; Limitation Of Actions

Disclaimer of Warranties. WE AND OUR AFFILIATED COMPANIES AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, SECURITY OR ACCURACY OF THE STREAMLABS PRODUCTS, STREAMLABS CONTENT, THE AFFILIATE PROGRAM OR THE AFFILIATE TOOL FOR ANY PURPOSE. APPLICATION PROGRAMMING INTERFACES (APIs) AND THE AFFILIATE TOOL MAY NOT BE AVAILABLE AT ALL TIMES. TO THE EXTENT PERMITTED BY LAW, THE STREAMLABS PRODUCTS AND AFFILIATE TOOL ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND WITH REGARD TO THE STREAMLABS PRODUCTS AND THE AFFILIATE TOOL INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

Affiliate Tool Disclaimer. WE DISCLAIM ALL LIABILITY WITH RESPECT TO THE AFFILIATE TOOL THAT YOU USE. WE DO NOT PROMISE TO MAKE THE AFFILIATE TOOL AVAILABLE TO YOU, AND WE MAY CHOOSE TO DO SO, OR NOT TO DO SO, IN OUR DISCRETION.

Cookie Duration Disclaimer. COOKIES USED AS PART OF THE AFFILIATE TOOL HAVE A SET DURATION. IF A POTENTIAL CUSTOMER CLEARS THEIR COOKIES DURING THIS PERIOD, STREAMLABS SHALL NOT BE LIABLE FOR ANY COMMISSIONS THAT MAY HAVE BEEN OWED TO YOU.

MISCELLANEOUS

Force Majeure. Neither party will be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions; or other event outside the reasonable control of the obligated party. Each party will use reasonable efforts to mitigate the effect of a force majeure event.

Compliance with Applicable Laws. You shall comply, and shall ensure that any third parties performing sales or referral activities on your behalf comply, with all applicable foreign and domestic laws (including without limitation export laws and laws applicable to sending of unsolicited email), governmental regulations, ordinances, and judicial administrative orders. You shall not engage in any deceptive, misleading, illegal or unethical marketing activities, or activities that otherwise may be detrimental to us, our customers, or to the public. Export laws and regulations of the United States and any other relevant local export laws and regulations may apply to the Streamlabs Products. You will comply with the sanctions programs administered by the Office of Foreign Assets Control (OFAC) of the US Department of the Treasury. You will not directly or indirectly export, re-export, or transfer the Streamlabs Products to prohibited countries or individuals or permit use of the Streamlabs Products by prohibited countries or individuals.

Notices. Notice will be sent to the contact address set forth herein (as such may be changed by notice given to the other party), and will be deemed delivered as of the date of actual receipt.

To Streamlabs: [email protected], Attn: Streamlabs Affiliate Marketing

To you: We also may provide notice to you by one or more of the following methods:

• via an alert on your dashboard in lieu of email notice.
• Via to your e-mail address(es) on record
• Via telephone if you have provided a phone number.

Entire Affiliate Terms. These Terms of Service, including this Affiliate Terms subsection, is the entire agreement between us for the Affiliate Program and supersedes all other proposals and agreements, whether electronic, oral or written, between us. We object to and reject any additional or different terms proposed by you, including those contained in your purchase order, acceptance or website. Our obligations are not contingent on the delivery of any future functionality or features of the Streamlabs Products or dependent on any oral or written public comments made by us regarding future functionality or features of the Streamlabs Products. We might make versions of this Affiliate Terms available in languages other than English. If we do, the English version of this Affiliate Terms will govern our relationship and the translated version is provided for convenience only and will not be interpreted to modify the English version of this Affiliate Terms.

Program Policies Page. We may change the Program Policies from time to time. Your participation in the Affiliate Program is subject to the Program Policies, which are incorporated herein by reference

Sales by Streamlabs. This Affiliate Terms shall in no way limit our right to sell the Streamlabs Products, directly or indirectly, to any current or prospective customers.

All-Stars Program

The Streamlabs All-Stars Program (the “Program”) is brought to you by Streamlabs (“Streamlabs” or “we”). Participation in the Program is subject to these terms and conditions and Privacy Policy which are incorporated herein (collectively, the “Program Terms”). The benefits and rewards outlined herein are provided in connection with the use of the Streamlabs products.

Eligibility

In order to participate as a Program Member (defined below) in the Program you must have a valid and active Streamlabs account. You may only have one Program account (“Program Account”) and may not share memberships or have multiple memberships. However, there may be more than one Program Member in a household. Memberships cannot be merged or transferred. During the initial phases of the Program, Streamlabs may make the Program available on a rolling or staggered basis such that not all individuals will become eligible for the Program at the same time. By participating in this Program you are agreeing to these Program Terms. If you do not agree to these Program Terms, do not participate in the Program.

Membership Commencement and Tier progression

When an individual becomes a Program Member, they start in the Program Tier that corresponds to the number of Program Points of their CCV. Each Program Member may advance to the next Membership Tier by accruing the minimum number of Program Points required for each Tier. Once the Program Member becomes eligible to move into a new Membership Tier, the Program Member will see it become available to “unlock” within their dashboard. The Program Member must click the “unlock” button to progress into the new Membership Tier.

Bonus Points

At times, the Program may offer the Program Members certain opportunities to acquire additional Program Points (“Bonus Points”) through enabling Streamlabs products and completing certain tasks related to the Streamlabs products. Bonus Points tasks will be listed within the Dashboard as a checklist with the number of Bonus Points eligible for completing each task. Once the tasks are completed, the Bonus Points will immediately be applied to your account.

Giveaways

No purchase or payment necessary to enter and win the Sweepstakes on Streamlabs All-Stars (“Streamlabs”), and everyone who is eligible to enter has an equal chance of winning. Streamlabs is the sponsor of all Sweepstakes (the “Giveaways”) hosted on the Streamlabs website. The Giveaways are not sponsored, endorsed, administered by, or associated with any other organization. These official rules apply to every Giveaway campaign we run—but sometimes we also have extra information or requirements. In those cases, we publish extra rules on the Giveaway campaign. Usually those rules work with these, but occasionally, we may need to adjust some of these rules for that campaign. We’ll tell you about those changes on the campaign page. For full contest rules see Streamlabs All-Stars Contest Rules.

Account Termination

Participation in the Program is a privilege granted to Program Members, and as such can be suspended, revoked, or terminated at any time by us for any reason. If your Program Membership is terminated, all Points associated with your Program Membership and any Membership Benefits will be forfeited immediately upon termination. If your Program Membership is terminated due to fraudulent activity or noncompliance with these Program Terms, or the Streamlabs Terms, in addition to forfeiting all Points and Membership Benefits associated with your Program Membership immediately, you cannot participate in or rejoin the Program.

Program Changes and Termination

We reserve the right to change or terminate the Program, or any part thereof, at any time without notice and without further obligations to Program Members, including, but not limited to modifications which: a) govern how Points are earned on and after the date of change; or b) change the value of benefits. No Points will be earned or redeemed after the effective date of termination. Any and all changes and/or amendments to these Program Terms will become binding upon all members immediately.

Creator Sites

User Content

For clarity, content you upload to a creator site is “User Content” as defined above.

HTTPS Encryption

We may offer HTTPS encryption for Your Sites. By registering a custom domain via the Services, or pointing a custom domain to the Services, you authorize us to create and maintain a certificate for the limited purpose of providing HTTPS for Your Sites.

Domains

This section explains how we provide our domain services. Your domain registrations are also subject to agreements with third parties, including ICANN and our third party registrar partners. We work with third party registrars to provide you with domain services. When you register a domain name, or renew or transfer an existing domain name, via the Services, you are bound by the relevant registrar’s terms and conditions. Registrars are a Third Party Service, as defined below. Currently, the registrar for the services on Creator Sites is Namecheap, and by accepting these Terms, you also agree to be bound by Namecheap’s Terms located here and their Domain Terms located here. In the future, we reserve the right to transfer the domains to another domain registrar, or add additional domain registrars. This information will be made available to users. Should you have any questions about domains, or your domain, please email [email protected]

Email Hosting

Creator Sites offers email hosting services. Should you opt-in to these services, we utilize a third party email hosting service, Mailgun to facilitate the forwarding and outbounding of emails through an smtp server, to the email indicated at signup. You agree to be bound by the terms of Mailgun located here and the Mailgun privacy policy located here. The Creator Sites Services does not store or maintain copies of emails or content on our site or servers.

ICANN

Your use of our domain services is subject to the policies, including without limitation the dispute resolution policies, of the Internet Corporation for Assigned Names and Numbers (“ICANN”). Your rights and responsibilities as a domain name registrant under ICANN’s 2009 Registrar Accreditation Agreement are summarized here. You can learn more about domain name registration in general here. Country code top level domain names may not be subject to ICANN policies. In such cases, the applicable policies are set forth in the Namecheap Terms.

Transfers, Renewals And No Refunds

Due to the complex nature of third party domain registrars, domain transfer requests must be made manually to [email protected]. Domain transfers are not eligible for refunds. For renewals, we or our registrar will try to provide you with notice before your scheduled domain renewal date. However, you agree that renewing your domain is solely your responsibility. We don’t offer refunds for domain renewals.

Streamlabs Charity

Streamlabs & Our Role

The Platform permits Creators to fundraise on their livestream for a particular cause or charity (each a “Charity”).

Scope of Charity Terms

These additional Terms apply to users to extent they use Charity.

As applicable, these Terms refer to users who are Charities, Creators, and/or Donors as “you” or “your”.

For clarity, Charities, Creators, and Donors are fully subject to the general Terms of Service which these additional terms are a part of and these terms are deemed a part of these general Terms of Service and incorporated by reference as if fully set forth therein.

Definitions

For purposes of these Terms: “Charity” means the eligible charitable organization entering into these Terms in order to create a Charity Site on the Platform. Please see “Who May Use the Platform” below.

“Charity Marks” means the trademarks, logos, marks, and other information that a Charity submits to the Platform for the purposes of creating a mark or avatar to be associated with such Charity.

“Charity Site” means a Charity’s landing page created on the Platform in order to allow Creators to initiate Fundraising Campaigns on behalf of the Charity.

“Creator” means a Platform User who livestreams or creates a Fundraising Campaign.

“Donor” means a Platform User who contributes to a Fundraising Campaign.

“Donation” means the money a Donor donates to a Charity via the Platform.

“Fundraising Campaign” means a fundraising campaign initiated by a creator on behalf of a Charity.

“Platform User” means anyone who uses the Platform.

“Tax Authority” means any and all taxing authorities, including United States federal, state, local, authorities and all foreign tax authorities.

Non-Endorsement; Non-Solicitation

Streamlabs provides the Platform for use by Charities. The Platform is not a solicitation of donations by Streamlabs, and Streamlabs does not solicit, collect or receive donations on behalf of any Charities, Charities or Platform Users. Your use of the Platform or the existence of a Charity Site does not constitute our endorsement of you, any Platform Users, or the goals or aims of any Charity.

Who May Use the Platform

Charities are only eligible to use the Platform if: (i) if Charity is a charitable organization incorporated or formed within the United States, it is in good standing in its state of formation and such other states in which it is qualified to do business or registered for charitable solicitation, and it has tax-exempt status under section 501(c)(3) of the Internal Revenue Code, or (ii) if the Charity is a charitable organization incorporated or formed outside of the United States, is in good standing the jurisdiction of its formation and all jurisdictions in which it conducts business, and it has the equivalent of tax-exempt status under section 501(c)(3) of the Internal Revenue Code in that country.

Your use of the Platform must be within the scope of the tax-exempt, charitable purpose granted by the Internal Revenue Service or other applicable government authority. If the federal tax-exempt status (or non-U.S. equivalent) or good standing of the Charity is revoked, you may no longer use the Platform.

Proof of Eligibility

As a condition of using the Platform, Charities may be required to provide information to us or to third parties such as payment processors to verify your current tax-exempt status, such as your IRS determination letter, tax I.D. number, recent Form 990, or for Charities outside of the United States, equivalent information under non-U.S. applicable law.

Authorized Users

Charities may not allow access to or use of the Platform by anyone other than employees or contractors they have authorized. Each Charity is limited to one (1) Account. You shall keep confidential and not disclose to any third parties and shall ensure that Authorized Users keep confidential and do not disclose to any third parties, any user identifications, passwords, or Account profiles.You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account.

You’re responsible for all activities that occur under your Account, whether or not you know about them. You are also responsible for all of the above regarding your Authorized Users and any activity under their Accounts, whether or not you know about such activity.

Fees & Payments

Streamlabs will not charge any fees for a Charity’s creation of a Charity Site or receipt of Donations via a Fundraising Campaign. Third-party payment processors may charge you fees in accordance with your agreement with such processor. We may change our fee policy at any time. We’ll provide you with advance notice of any fee changes via the Platform. New fees will not apply retroactively. If you don’t agree with the fee changes, you have the right to reject the change by deactivating your Charity Site.

We do not receive any Donations on behalf of a Charity. Donations are transmitted directly from a Donor to the Charity via the third-party payment processor you select to process Donations. We are not responsible for the performance of your payment processor or fees charged by them. If any Donation is not accepted or honored or is charged-back, a returned payment fee may be charged to you to cover our administrative costs.

Unless a Charity Site specifies otherwise with the express prior approval of a Charity, all Donations are unrestricted gifts. Streamlabs makes no representation as to whether a Donation is totally or partially tax deductible.

Stremlabs shall have no liability for any claim by a Tax Authority with respect to the characterization on any applicable tax return of any Donor by any Charity, Creator, or other Platform User. Charities should consult your tax advisor as to the tax implications of receiving Donations, especially if you provide rewards in exchange for a Donation. You are responsible for all taxes associated with your use of the Platform.

Taxes

All amounts and fees stated or referred to in these Terms are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including without limitation, VAT) (collectively “Taxes”). You are responsible for the payment of all Taxes and any related interest and/or penalties resulting from any payments made under these Terms other than any taxes based on Streamlabs’s net income.

Charity Responsibilities

Charity Sites must contain a clear, concise description in plain language of the nature of the Charity and the mission and charitable purposes of the Charity. Charity Sites must not contain any misleading information. You agree to comply with all applicable laws related to your use of the Platform and all Donations made to you, regardless of the purpose of the use, including any laws relating to soliciting Donations and charitable fundraising. You must meet all commitments you make in or relating to any Charity Site or Fundraising Campaign you create (including any rewards offered by you).

You must respond promptly and truthfully to all questions posed to you by Streamlabs and Platform Users.

If you are unable to fulfill any of your commitments, you will work with Creators, Charities, and Donors who have supported your Campaign or Charity to reach a mutually and reasonably satisfactory resolution, which may include refunding Donations. If any government authority has concerns regarding your Charity or any Fundraising Campaign, we may direct these concerns to you in our discretion.

You agree to promptly respond to inquiries and satisfy any requests from any regulatory agency with authority to oversee your Charity or its charitable solicitation activity. Streamlabs may cooperate in any investigation by any such authority of Charities, Fundraising Campaigns or Charities using the Platform or any other investigation by a government entity regarding an alleged violation of law by a Charity, Creator, or Donor.

Fundraising Campaign Responsibilities

You agree to comply with all applicable laws related to your use of the Platform and all Donations made to you, regardless of the purpose of the use, including any laws relating to soliciting Donations and charitable fundraising. Fundraising Campaigns must include a clear, concise description in plain language of the nature of the Charity and the mission and charitable purposes of the Charity.

Unless fundraising for unrestricted gifts (strongly preferred), Creators should consult with Charities and receive their approval on any restricted purposes listed in the Fundraising Campaign on how the Donations will be used. Fundraising Campaigns must not contain any misleading information. You must meet all commitments you make in or relating to any Fundraising Campaign you create (including any rewards offered by you).

You must respond promptly and truthfully to all questions posed to you by Streamlabs and Platform Users. If you are unable to fulfill any of your commitments, you will work with Creators, Charities, and Donors who have supported your Campaign or Charity to reach a mutually and reasonably satisfactory resolution, which may include refunding Donations.

If any government authority has concerns regarding your Fundraising Campaign, we may direct these concerns to you in our discretion. You agree to promptly respond to inquiries and satisfy any requests from any regulatory agency with authority to oversee your solicitation activity. Streamlabs may cooperate in any investigation by any such authority of Charities, Fundraising Campaigns or Charities using the Platform or any other investigation by a government entity regarding an alleged violation of law by a Charity, Creator, or Donor.

Charity Mark Usage

A Charity Site is User Content and subject to all rules regarding User Content.

By creating a Charity Site, hereby grant to Streamlabs a non-exclusive, sublicenseable, worldwide, royalty-free license to use any Charity Marks that you upload to your Charity Site or otherwise make available for use in Fundraising Campaign, in each case for those Campaigns that support your Charity.

You may discontinue the Platform’s use of the Charity Marks by deleting your Charity Site. You also may submit a written request to withdraw permission for the use of your name and/or Charity Marks from a Fundraising Campaign by emailing us at [email protected]. Please note that in honoring such a request, we may, at our discretion, terminate any affected Fundraising Campaign(s).

Rewards

You may choose to offer rewards in connection with your Charity Site. You are solely responsible for the rewards you offer and for any terms and conditions relating thereto or compliance with applicable requirements in this regard, legal or otherwise.

Use of Donor Information

Donor Information you receive will appear on your dashboard page along with certain information about the applicable Donor such as their email address, mailing address, and whether they wish to be contacted (“Donor Information”). You will not use, share, or otherwise disclose any Donor Information except (i) to send Donors tax acknowledgments and rewards for their Contributions; (ii) to send promotional emails about your Charity to Donors that have consented to such communications; and (iii) for internal auditing and tax reporting required by law. Any other use or sharing of Donor Information must be approved in writing by us.

You will not use Donor Information for any purpose if Donors have requested or otherwise communicated that they no longer to receive your communications. You have the option of presenting a link to your own privacy policy; provided that such privacy policy must confirm to Donor the scope of use and restrictions set forth herein with respect to any Donor Information collected you collect through the Platform.

Disclosures for Charitable Fundraising Platforms Required California Government Code 12599.9(e)

(1) Charities will receive your donation directly via their designated payment processor.

(2) The donation is made directly to the Charity’s payment processor will be complete when the payment processor finishes the transaction.

(3) No fees will be charged by Streamlabs for making this donation.

(4) The donation will be tax-deductible in accordance with applicable law. If you receive a reward or benefit for making a donation, only the donation amount in excess of the fair market value of the reward will be deductible.

Streamlabs Desktop App Store Terms

Streamlabs Desktop App Store (herein referred to as the “App Store”) is an online application Platform and store, owned and operated by Streamlabs. You become an App Store user by downloading Streamlabs Desktop. This agreement takes effect the moment that you download the Streamlabs Desktop application, and by doing so, you agree to be bound by the entire terms within this agreement.

Subscriptions, Content & Services

As an App Store user, you may obtain access to download Third-Party Applications through the App Store, herein referred to as “Apps”, which grant you certain services, software and content, herein referred to as “Content and Services”.

Each App allows you to access particular Content and Services. Some Apps may impose additional terms specific to that App (“Terms of Service” or an end user license agreement specific to the Content and Services of that App).

By downloading the App, you agree to be bound by the App’s Terms, Privacy Policy, as well as this agreement, and the Streamlabs Privacy Policy.

License Of App Store Content

App licenses are provided to you by the Third Party Developer (“App Provider”). Streamlabs acts as an agent for App Providers in providing the App Store and is not a party to the sales contract agreement between you and the App Provider. Any App that you acquire is governed by the Licensed Application End User License Agreement (Standard EULA) set forth below, and/or the App Provider’s Terms of Service and Privacy Policy, or custom EULA.

The App Provider of any Third Party App is solely responsible for its content, warranties, and claims that you may have related to the Third Party App. You acknowledge and agree that Streamlabs is a third-party beneficiary of the Standard EULA or the App Provider’s terms or custom EULA applicable to each Third Party App and may therefore enforce such agreement.

Licensed Application End User License Agreement

Apps made available through the App Store are licensed, not sold, to you. Your license to each App is subject to your prior acceptance of either this Licensed Application End User License Agreement (“Standard EULA”), or a custom end user license agreement between you and the Application Provider (“Custom EULA”), if one is provided. Your license to any Streamlabs App under this Standard EULA or Custom EULA is granted by Streamlabs, and your license to any Third Party App under this Standard EULA or Custom EULA is granted by the Application Provider of that Third Party App. Any App that is subject to this Standard EULA is referred to herein as the “Licensed Application.” The Application Provider or Streamlabs as applicable (“Licensor”) reserves all rights in and to the Licensed Application not expressly granted to you under this Standard EULA.

a. Scope of License: Licensor grants to you a nontransferable license to use the Licensed Application on any Streamlabs-branded products that you own or control and as permitted by the Usage Rules. The terms of this Standard EULA will govern any content, materials, or services accessible from or purchased within the Licensed Application as well as upgrades provided by Licensor that replace or supplement the original Licensed Application, unless such upgrade is accompanied by a Custom EULA. Except as provided in the Usage Rules, you may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the Licensed Application and, if you sell your Streamlabs Device to a third party, you must remove the Licensed Application from the Streamlabs Device before doing so.

You may not copy (except as permitted by this license and the Usage Rules),

reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Application).

b. Consent to Use of Data: You agree that Licensor may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Application. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.

c. Termination. This Standard EULA is effective until terminated by you or Licensor. Your rights under this Standard EULA will terminate automatically if you fail to comply with any of its terms.

d. External Services. The Licensed Application may enable access to Licensor’s and/or third-party services and websites (collectively and individually, “External Services”). You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services, and shall not be liable for any such third-party External Services. Data displayed by any Licensed Application or External Service, including but not limited to financial, medical and location information, is for general informational purposes only and is not guaranteed by Licensor or its agents. You will not use the External Services in any manner that is inconsistent with the terms of this Standard EULA or that infringes the intellectual property rights of Licensor or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten or defame any person or entity, and that Licensor is not responsible for any such use. External Services may not be available in all languages or in your Home Country, and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. Licensor reserves the right to change, suspend, remove, disable or impose access restrictions or limits on any External Services at any time without notice or liability to you.

e. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

f. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

g. You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

h. The Licensed Application and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods

Streamlabs Merch Store

Products

Merch ordered through the merch store is ordered print-on-demand from our third party fulfillment provider.

We or our provider may discontinue any product offerings at any time. We may replace product offerings with other similar replacement products at our sole discretion.

Content

Designs you submit to the store are User Content subject to all terms regarding User Content herein. Computer and mobile device screens vary widely in their color calibration. We cannot guarantee that your screen will correctly display the colors of a product.

Support; Disclaimer of Warranties

If you have issues with your orders, such as delayed, damaged, or missing products, please contact us at [email protected] and we will make every reasonable effort to resolve any issue with our provider.

All of the warranty disclaimers provided above apply to products ordered through the merch store.

You agree we are not liable for delayed, damaged, or missing products, or any error committed by our provider.

Refunds

Refunds are subject to our refund policy, which may change from time to time, and may be found at https://streamlabs.com/content-hub/post/merch-refunds-cancellations-copyright.

Tipping

Sending Tips

We allow you to send tips (also referred to as “donations”) through this Service using multiple payment methods. We reserve the right to change these payment methods at any time. We reserve the right to impose limits on the number of transactions you can send through our Service. When sending tips, the recipient is not required to accept or acknowledge them. You agree that you will not hold us liable for any unclaimed or unacknowledged tips.

By sending a tip or donation to the recipient, you agree that the card is your own and authorize us to charge each tip transaction in full. This charge is non-refundable, non-profitable, and/or exchangeable and cannot be withdrawn or charged back. You acknowledge that you are not receiving any goods/services in return for this tip.

You, the Tipper, have the option to pay for the processing fee at the point of the tip transaction. By checking the fee option, you agree to authorize us to deduct any associated processing fees as needed by the payment processor. Due to currency exchange discrepancy from our API and our payment processor’s API the total charge to the tipper may not match and any overcharged fees will be given to the creator. If you decide not to opt in to pay the fee, the creator is fully responsible for it.

Third Party Site Promotions

When using Streamlabs, you may have the option to utilize a third party site to earn credits for the use of Streamlabs as well as other promotional offers. You authorize Streamlabs to share information with these third party sites if you choose to take part in the promotion. You additionally agree to the Terms of Service of these third party sites when utilizing them, as well as the Terms of Service of Streamlabs when leaving the Streamlabs site to take part in the third party site’s interface to earn these credits or promotions. Streamlabs and the third party service reserve the right to withhold points earned for any reason. Streamlabs reserves the right to remove your account credit balance if you are in a breach of the Terms of Service, or suspected of a breach in the Terms of Service, on the third party site or on Streamlabs.

Receiving Tips

We reserve the right to collect a fee for tips received. Fees are subject to change without prior notification, it is your responsibility as the user to stay updated on Fees and changes to the Fees. When receiving tips, you are liable for any Chargebacks or disputes that may occur thereafter in association with those transactions. We are not liable for any charges that may be incurred from these Chargebacks or disputes. At any point our payment processors determine you are incurring excessive Chargebacks, your Streamlabs account may results in additional controls and restrictions on your balance.

You agree to send any type of identification that is asked for in order to complete a withdrawal request. You agree to pay a fee for any withdrawal. If bank account information and country of issuance are incorrect, you may be subject to a delay in your withdrawal and/or account deletion. If the country of issued bank account is incorrect, you will not be able to change it. You must contact Streamlabs support immediately.

By accepting this agreement, you authorize us to hold, receive, and disburse funds on your behalf when such funds from the card networks are settled into your account. We may make available to you information in the Streamlabs management dashboard regarding anticipated settlement amounts received on your behalf from the card networks and are being held pending settlement. This settlement information does not constitute a deposit or other obligation of Streamlabs or our payment processor to you.

This settlement information reflected in the Streamlabs management dashboard is for reporting and informational purposes only, and you are not entitled to, and have no ownership or other rights in settlement funds, until such funds are credited to your designated bank settlement account. Your authorizations set forth herein will remain in full force and effect until your Streamlabs account is closed or terminated.

You agree to pay all fees assessed by us to you for providing our payment processors services. Tippers have the option to pay for your fee at the point of the tip transaction. Due to currency exchange discrepancy from Streamlabs’ API and our payment processor’s API the total charge to the tipper may be off by a minimal amount and any overcharged fees will be given to the creator. If they decide not to opt in to pay the fee, you are fully responsible for it.

Registration

To register your account to start receiving credit card tips, you must provide your personal information (which cannot be changed after registration) and bank account information. To enable withdrawals and transfers from your account, you must submit valid personal and bank information which will be sent for verification to our payment processor. This private information is never saved on Streamlabs’ website. You will able be required to submit valid government identification if requested by our payment processor for further verification. In consideration of use of the Service, you agree to maintain and update true, accurate, current and complete registration data.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if our payment processor has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, our payment processor may suspend or terminate your account and refuse any and all current or future use of the Service or any portion thereof. Failure to submit required information may limit your ability to withdraw and/or transfer your pending balance.

To register your account to start receiving PayPal tips, you must provide your email associated with your Paypal account. Failure to submit the correct information may limit your ability to receive tips.

Chargebacks

In the event a Chargeback is issued, you are immediately liable for the full amount of the transaction related to the Chargeback. You are also liable for any associated fees, fines, expenses, or penalties. You agree that any associated fees, fines, or expenses will be deducted from your Streamlabs balance (see Reserves).

For credit card tips, Streamlabs will be elected to contest Chargebacks assessed against you. You agree to provide us with the necessary information, in a timely manner and at your expense, to investigate or help resolve any Chargeback. You also grant us permission to share records or other information required with financial institutions and Card Networks to help resolve any disputes. You acknowledge that your failure to provide us with complete and accurate information in a timely manner may result in an irreversible Chargeback being assessed. If the Chargeback is resolved in your favor, the Chargeback amount and any associated fees will be recovered to your Streamlabs balance.

At any point our payment processors determine you are incurring excessive Chargebacks, your Streamlabs account may results in additional controls and restrictions on your balance.

For Paypal tips, you are solely responsible for contesting Chargebacks and disputes. You are liable for any Chargebacks or disputes that may occur thereafter in association with those transactions. We are not liable for any charges that may be incurred from these Chargebacks or disputes.

Reserves

You agree that a 60 day reserve may be accounted on your balance to cover any Chargebacks at the point of credit card tip sign up. This reserve may decrease or increase depending on the history and activity of your account.

In certain circumstances, we may determine that a Reserve on your account is necessary to provide the payment services to you. You agree that Streamlabs, in its sole discretion, will set the terms of a reserve on your account, where needed. Streamlabs will notify you of such terms, which may require that a certain amount (including the full amount) of the funds received for your transaction is held for a period of time or that additional amounts are held in a Reserve Account.

Withdrawal/Transfers

You may transfer funds from your available account balance once your bank account information is completely filled on your Streamlabs account. Funds from credit card tips are only available for transfer through bank accounts. You agree to send any type of identification that is asked for in order to complete a withdrawal request. You agree to pay a fee for any withdrawal.

If bank account information and country of issuance is incorrect, you are subject to a delay

in your withdrawal and/or account deletion. If country of issued bank account is incorrect, you will not be able to change it. You must contact Streamlabs support immediately.

Handling of Funds

By accepting this agreement, you authorize us to hold, receive, and disburse funds on your behalf when such funds from the card networks are settled into your account. We may make available to you information in the Streamlabs management dashboard regarding anticipated settlement amounts received on your behalf from the card networks and are being held pending settlement. This settlement information does not constitute a deposit or other obligation of Streamlabs or our payment processor to you.

This settlement information reflected in the Streamlabs management dashboard is for reporting and informational purposes only, and you are not entitled to, and have no ownership or other rights in settlement funds, until such funds are credited to your designated bank settlement account. Your authorizations set forth herein will remain in full force and effect until your Streamlabs account is closed or terminated.

Fees

You agree to pay all fees assessed by us to you for providing our payment processors services. Tippers have the option to pay for your fee at the point of the tip transaction. Due to currency exchange discrepancy from Streamlabs’ API and our payment processor’s API the total charge to the tipper may off by a minimal amount and overcharged fees will be given to the streamer. If they decide not to opt in to pay the fee, you are fully responsible for it.

Streamlabs Podcast Editor

The Streamlabs Podcast Editor (previously “Type Studio”) is brought to you by our affiliate entity Type Software UG. Your use of the Podcast Editor service is subject to these terms and conditions.