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Use Private Network Profile
If you are connected to a local home network then you want to make sure your computer network profile is configured correctly by using 'Private' network as the profile. This also allows communication between different devices on the same network that is required by certain applications to work properly, like Streamlabs Controller or sending and receiving NDI.
Windows 10
- Open the Windows settings.
- Click on Network & Internet.
- Click on Change connection properties.
- Select Private under Network profile.
- Restart your computer.
Windows 11
- Open Windows settings.
- Click on Network & Internet
- Click on Ethernet or Wi-Fi, depending on what you are using.
4. Change the Network profile type to Private Network.
Manually Open Firewall for Applications
If Windows did not ask for you to open the firewall on the first initial run or you are on a public network and cannot change it due to the network you are connected to, you might need to open the firewall manually. Opening the firewall for the applications could resolve issues like being unable to connect to our Controller app or Alerts not being shown in the streaming software. Doing the following steps will allow Streamlabs Desktop on both the 'private' and 'public' network profiles.
Close the Software you want to open the firewall first and relaunch after applying changes.
1. Open the Control Panel.
- Windows 10 or 11; Press WinKey and search for control panel.
2. Click on Windows Defender Firewall.
- If your view is set to Category, click System and Security first.
3. Click on Allow an app or feature through the Windows Defender Firewall.
4. Search the used software in the list of allowed apps and features. (Only search for the programs you are using from the list below)
- Streamlabs Desktop; Streamlabs Desktop.
- OBS Studio; obs64 or obs32.
- NewTek NDI Scan Converter; NDI_ScanConverter
5. Check both the Private and Public checkbox and press OK.
- If you are unable to, click on Change Settings first.
If the used streaming software does not appear in the list then you'll have the manually add the application to the Allowed apps and features list by following the next extra steps.
1. Click on Allow another app...
- If it is grayed out, click on Change Settings first.
2. Click on Browse... and navigate to the streaming software.
- Streamlabs Desktop; "C:\Program Files\Streamlabs Desktop\Streamlabs Desktop.exe".
- OBS Studio 64bit; "C:\Program Files (x86)\obs-studio\bin\64bit\obs64.exe".
- OBS Studio 32bit; "C:\Program Files (x86)\obs-studio\bin\32bit\obs32.exe".
- NewTek NDI Scan Converter; "C:\Program Files\NewTek\NewTek NDI 3.6 Tools\Scan Converter\Application.Network.ScanConverter2.x64.exe".
3. Select the application and click Add.
4. Redo step 4 and 5 of the steps listed above.