Enable Reporting Additional Information in Streamlabs OBS
When you experience a crash, should also immediately enable additional reporting information to better enable the development team to investigate your crashing issue.
If you can open Streamlabs OBS:
- Go to Settings > General
- Tick the box for "Enable reporting additional information on a crash" (requires restart)
- Restart Streamlabs OBS
> Note: Streamlabs OBS needs to crash again to proceed to the next step
- You should see a prompt asking "Share additional information to the developers?", click "Yes"
- Once you see additional debug information saved successfully, click "Yes" again.
- When the progress bar has filled, and it indicates `Successfully uploaded the additional debug information, please highlight the filename and copy it (either right-click > copy or CTRL+C)
- Paste the file name into your chat with support.
> Please note this process can take several minutes
If you can't open Streamlabs OBS:
- Copy: %appdata% then press the Windows Key on your keyboard, Press CTRL + V, then press Enter.
- Find the slobs-client folder and create a new folder named "CrashMemoryDump"
- Please try to launch Streamlabs OBS. It should prompt you with a window asking to provide additional information to the developers. Click "Yes".
- Once you see additional debug information saved successfully, click "Yes" again.
- When the progress bar has filled, and it indicates "Successfully uploaded the additional debug information", please highlight the filename and copy it (either right-click > copy or CTRL+C)
- Paste the file name into the chat with support
>Please note this process can take several minutes
Preparation
Before we get into solutions and breakdown of what happens when Streamlabs OBS crashes, you should always ensure that your drivers are up to date.
Updating Windows
- Search "update" in your Windows Start Menu > Check System Updates. You can then press the Check for Updates button to see if you're on the latest update.
- Install Microsoft Visual C++ 2017 redistributable (both x64-bit and x32-bit)
If you get a setup failed error, please go to windows apps and find the newest c++ entries (usually bottom of the list) and click on each one. Choose to modify then repair and restart after repairing both of them
Updating GPU Drivers
Another option is to perform a clean install of your GPU drivers. We have a guide on how to do this here.
Solutions
- Re-Download Streamlabs OBS and run the installer as administrator. (Right-click the installer file > run as administrator)
- Start Streamlabs OBS as administrator. (Right-click the shortcut > run as administrator)
- Open your Firewall as well as allow Streamlabs OBS through any Antivirus software you run
- IPv6 Fix
- Install DirectX (If DirectX does not work, then please try this as well.)
If you are still having the issue, you will need further support from our team- Please submit a ticket
