Ultra subscription.
This blog post covers all the details of the limited-time Loupedeck Live S deal with the Streamlabs Ultra Annual plan available from February 11th- March 20th, 2025. Get answers to your questions about eligibility, claiming your Loupedeck, shipping, and more.
How do I qualify for the Loupedeck Live S?
This is a limited-time deal. To qualify for a free Loupedeck Live S, subscribe to the Ultra Annual plan between February 11th and March 20th, 2025, or while supplies last. You must stay subscribed for at least seven days before redeeming your Loupedeck. Once you receive the claim email, you’ll have seven days or until the stock runs out to redeem your Loupedeck. The discount code will be available on your Streamlabs Ultra membership page.
Are any other Loupedeck custom consoles included in this deal?
No, only the Loupedeck Live Streaming control center is included in this deal.
How can I claim my Loupedeck Live S?
After you’ve been subscribed to Ultra for seven days, you will be eligible to claim your Loupedeck Live S. Follow the steps below to claim your Loupedeck.
- Visit your Streamlabs Ultra membership page.
- Click How to get Loupedeck Live S.
- Copy the code from the popup and click the Loupedeck Shop link or button Redeem Lopedeck.
- Add Loupedeck Live S to your cart.
- Visit your cart and select PROCEED TO PAY.
- Apply the code to get a 100% discount and verify your $0 total.
- Add your contact and shipping details and click Complete order.
If you face any issues, please contact our merch support team by submitting a ticket here.
What is your shipping policy?
The Loupedeck Live S redemption takes place on Loupedeck’s site, so please check their Shipping and Returns FAQ on their website or the information below.
- Shipping rates for accessories are calculated at the checkout based on your order destination.
- Loupedeck currently does not ship orders to South America, Russia, Belarus, and Ukraine.
Where are the products shipped from?
Depending on the shipping destination, products are shipped from Loupedeck’s warehouses in the Netherlands (EU), Hong Kong, Japan, or the United States.
Please ensure that you place your order at the appropriate store to prevent shipping delays:
- For orders shipped to Japan: loupedeck.com/jp
- For orders shipped to the US, Mexico and Canada: loupedeck.com/us
- For orders shipped to the UK: loupedeck.com/uk
- For orders shipped to the EU and the rest of the world: loupedeck.com
When will I receive my order?
- Orders are processed in 1-2 business days. Loupedeck ships orders Monday-Friday, excluding public holidays. Loupedeck sends tracking when it’s on the way!
- Orders shipping to the EU or US are estimated to arrive within 3-5 business days of processing your order. Your order should arrive within 10-12 business days for all other destinations.
- Any exceptional lead times, such as pre-orders, will be informed before ordering.
How do I check the status of my delivery?
Once your order has shipped, you will receive an email with your tracking information. If you do not see emails from Loupedeck, please double-check your spam folder in your inbox, as the email may have ended up there.
Will there be customs charges?
- If your shipping destination is outside the European Union, the United Kingdom, the Hong Kong region, Japan, or the United States, customs, duty, and tax charges may apply.
- Duties, taxes, and carrier brokerage fees are not included in your order amount. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient.
Exempt: Orders leaving for the UK are shipped with pre-paid customs taxes and duty. - Customs policies vary widely from country to country; however, it is very common that order recipients pay additional costs for customs charges when shipping is outside of the EU, UK, Hong Kong, or the US. You may contact your local customs office for more information.
- When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
The parcel carrier tried to deliver my order, but I was not available at the destination address at the time. What can I do?
We’re sorry your delivery was unsuccessful. All couriers have their own rules about failed delivery attempts, so we recommend the following:
- Check your mailbox and/or email for delivery attempt notifications.
- Contact the carrier to arrange a rescheduled delivery.
- If you cannot contact the courier, please contact us here with your order number and tracking number, and we’ll do our best to assist you.
The tracking number shows that the shipment was delivered, but I did not receive anything. What should I do?
If your order shows as “delivered”, but you have not received it, please contact us at [email protected], mentioning your order number and we will forward the case to our logistics partners.
It has been more than 3 working days since I placed my order and there has been no update since, what should I do?
In case you haven’t received any update from us regarding your order for more than 3 working days, please feel free to contact us at [email protected], including your order number, and we will make sure to sort out the situation as soon as possible.
