Ultra subscription.
Having issues with Intelligent Streaming Agent? You can find troubleshooting steps below based on different experiences & questions you may have!
1. [Most Asked] My system is slow and doesn't handle the co-host well. Responses stutter or are delayed
Streaming Agent is a resource heavy feature if you have the co-host part enabled. Below are system requirements to be able to handle the processes without issues.
GPU: NVIDIA GeForce RTX™ 3060, Quadro RTX™ 4000, TITAN RTX™, or higher
VRAM:
- 8 GB when using Producer and Tech Support features without the 3D avatar (voice-only mode)
- 12 GB for dual-PC setups (Dual PC setup splits the workload across two machines, where one PC handles gameplay while the second PC manages the encoding and Streaming Agent tasks)
- 24 GB for a single PC with the full workload (Agent + streaming + gameplay are all handled by one machine)
Operating system: Windows 11 recommended
Drivers: Up to date Geforce Game Ready drivers (if not compatible try Nvidia Studio Driver instead)
If your system is not able to handle the virtual part of the agent, please make sure your Co-host is disabled by going to the Co-host settings and toggling it off
2. I'm getting crashes when Co-Host is enabled
The most common reason for the crash is that the hardware system is not able to handle the 3D process (on screen co-host part). If you see the error message like this on a crash that comes from Unreal engine, it means the virtual Co-host is failing to render.
Please toggle off Co-host in the settings and see if it helps.
3. My agent doesn't respond to my questions
- Check if Intelligent Streaming Agent is enabled in Settings
- Enable the hotkey to be able to interact with the Agent and make sure you use the hotkey when you'd like to trigger the response.
- Make sure the correct Input device has been selected in Agent settings. If your microphone doesn't get picked up (you don't see audio bar moving when speaking), it may be related to your audio setup
Example of all 3 settings below:
- Audio response happens when you push the hotkey to talk. If you asked the question within chat tab, Agent will only respond in the chat window
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- Same tip goes to Output Device—make sure that correct audio device is picked by your PC in Sound Settings in order to hear the responses
- Try refreshing the processes by closing Streamlabs Desktop, go to your Task Manager and make sure you stop the following processes from running:
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- All Streamlabs Desktop processes (if some didn't get killed automatically and you see some zombie processes)
- UnrealGame processes
- BootstrapPackagedGame
- Restart Streamlabs Desktop after this and make sure your Co-host settings are disabled but the Intelligent Streaming Agent is enabled from Settings tab.
- Try talking to your Agent now and see if response comes through
4. I have a dual PC and use a capture card, but my kills and victories are not triggering Producer functionality or agent comments. What can cause it?
Some capture cards don't support multi app setup that may affect your experience. Examples below:
- Elgato Cam Link 4K
- Elgato Game Capture HD60 S+
- Elgato Game Capture HD60 X
- Elgato Game Capture 4K60 S+
(source link: https://help.elgato.com/hc/en-us/articles/360042392672-Elgato-Capture-Devices-and-Multi-App-Support)
If you have a different capture card and still experience the issue, please reach out to us and we will help take a look!
5. I have AMD GPUs and can't get the Co-host to work. What should I do?
AMD GPUs have limited support. On screen Co-host is not available with AMD GPUs. However, all other functionality (such as audio-only mode, Producer, and Chat responses) will still work.
6. Producer Tab: I added automations but they don't work
Please check the following:
- You're playing one of supported games (list of supported games is available within Producer tab when you add new Automation)
- You have Game Capture source added to your Desktop
- Your automations within Producer tab are toggled on
- You have Intelligent Streaming Agent enabled in Settings and the correct process is running for the game you're playing (pls note: Co-Host is optional and is only needed if you would like to have a virtual part on screen. Audio only support and Producer functionality are not affected as long as you have Intelligent Streaming Agent turned on)
- Your AI tab within Streamlabs Desktop is enabled (Open AI tab from sidenav and make sure it's up to date and is running) and is capturing correct process in Active Process dropdown (on screenshot below you see an empty field because no active gameplay is happening):
- If everything seems correct, but the events don't trigger proper automations response, run a test by opening Events Log as well as Display Frame from AI tab and once you have elimination, health changes, death or victory event take a look at Events Log page to see words like "death", "elimination", "health" within logs). If it isn't displayed on qualifying events, please reload Desktop and make sure your game is being picked up correctly by Streamlabs AI. If the issue is still happening after that where the game is picked up but you don't see events logging correctly, please reach out to us and we will investigate your issue.
- Make sure you didn't exceed your interactions limit - if you did like on example below you won't be able to use the Producer, Co-host or Chat functionality till you upgrade to Ultra (if on free account) or till the beginning of new month (when new interactions limit gets updated if you are on Ultra account)
If everything is logging properly, but you still don't get responses, please reach out to us and share your Diagnostic Report from Desktop Settings = Support tab, and we will help troubleshoot further!
7. My automations have missing fields and no longer respond. How do I fix it?
If your automations have ⚠️ next to them, it most likely means you have the sources missing that have been set as an action (this may happen because you switched the scene collection or removed/renamed the sources). You can fix it by editing the automations affected (reupload the source from your local folders first within Desktop Editor or simply remove and add automation again if you used template provided by Streamlabs earlier).
