Ultra.
When troubleshooting odd issues with your dashboard or overlays, our team may suggest using Incognito or Private mode. This helps identify if a browser extension, "ghost" setting, or local cache issue is causing the problem by giving you a completely clean slate.
If you aren't sure how to go private, find your browser below for step-by-step instructions and shortcuts:
Quick Shortcut Reference
If you just need the keys to get moving, use this table to find the shortcut for your specific operating system:
| Browser | Shortcut (Windows) | Shortcut (macOS) |
|---|---|---|
| Google Chrome | Ctrl + Shift + N | Cmd + Shift + N |
| Mozilla Firefox | Ctrl + Shift + P | Cmd + Shift + P |
| Microsoft Edge | Ctrl + Shift + N | Cmd + Shift + N |
| Safari | N/A | Cmd + Shift + N |
| Opera GX | Ctrl + Shift + N | Cmd + Shift + N |
| Brave | Ctrl + Shift + N | Cmd + Shift + N |
Google Chrome (Incognito Mode)
Click the three vertical dots in the top-right corner and select New Incognito Window.
Look for: A dark theme and the "hat and glasses" icon in the top right.
Mozilla Firefox (Private Browsing)
Click the three horizontal lines (hamburger menu) in the top-right corner and select New Private Window.
Look for: A purple mask icon in the top-right corner of the window.
Microsoft Edge (InPrivate Browsing)
Click the three horizontal dots in the top-right corner and select New InPrivate window.
Look for: A blue "InPrivate" label in the top-right corner.
Safari (Private Browsing)
Click File in the top menu bar and select New Private Window.
Look for: The address bar will turn dark gray and display a "Private" notification.
Opera GX (Private Browsing)
Click the Opera icon (the red "O") in the top-left corner and select New Private Window.
Look for: A dark theme and a purple sunglasses/mask icon in the address bar.
Brave (Private Window)
Click the three horizontal lines in the top-right and select New Private Window.
Look for: A purple-themed header and a "Private" badge next to the address bar.
Next Steps
If this resolves your issue, it is likely an extension or a caching conflict. You can try clearing your browser cache/cookies or disabling your extensions one by one to find the culprit.
If you are unsure how to proceed or if these steps are necessary for your specific issue, please let the team know in a ticket and we can guide you through the next steps.