Ultra.
Are you ready to take your Streamlabs Ultra membership to the next level while scoring awesome swag? Whether upgrading from a monthly subscription or joining Streamlabs Ultra for the first time, you can receive an exclusive t-shirt for a limited time while supplies last.
Keep reading to learn everything you need to know, from how to qualify to how to redeem.
Limited Ultra Annual Subscription T-Shirt FAQs
How do I qualify for the Ultra T-shirt?
Subscribe to Streamlabs Ultra annual subscription after September 1, 2024, and before November 30, 2024, to qualify for the t-shirt. This includes monthly users who upgrade their Ultra membership to annual.
Users must be subscribed for at least 7 days before redeeming a t-shirt on your membership page.
What happens after November 30, 2024?
We don’t have a crystal ball, but if everyone loves this program, there is a chance we could extend it. We also may update the design and continue this program. However, we urge you to participate within the timeline currently provided for this offer.
What if I already have an annual subscription, and my renewal is between September and November?
This deal is for first-time subscribers only. However, if you are a long-time Ultra subscriber, you can redeem some fantastic swag in your All Stars program!
What if I request a refund after switching my monthly subscription to an annual one and redeeming the Ultra T-shirt?
If you request a refund after switching from a monthly to an annual subscription and after you have redeemed the t-shirt, you will receive a prorated refund minus $25 to cover the cost of the T-shirt.
What size should I order?
The t-shirt redemption page has a detailed sizing chart to take the guesswork out of choosing the correct size. Below are the steps that you can take to determine the fit and best size for apparel items.
Step 1: On the product page of the item above the Select Size drop-down, you’ll see View Sizing. Here, you’ll find the size chart.
Step 2: On the sizing chart, you’ll find the measurements for the item, such as the length and width for each size available. All measurements are provided by our suppliers.
If you are between sizes, we recommend ordering a size up (this item is cotton and may shrink after being washed).
Step 3: Please keep in mind that we do not offer exchanges for sizing issues. It’s also important to note that product measurements may vary by up to 2" (5cm).
We highly suggest measuring a similar product that you may have at home and comparing it with the measurements you see on the sizing chart.
What if I ordered the wrong size?
Please keep in mind that we do not offer exchanges for sizing issues. It’s also important to note that product measurements may vary by up to 2" (5cm). We highly suggest measuring a similar product that you may have at home and comparing it with the measurements you see on the sizing chart.
What happens if my address is incorrect?
You are responsible for entering complete and correct information on your order form. Please reach out to our support team as soon as possible if you believe you have entered the incorrect address.
In the event that you have entered the incorrect address and the order has already been fulfilled, we will not be able to update the address on your shipment. The order will be routed back to the fulfillment center and available for reshipment to your correct address once it arrives. Reshipments require a small reshipment fee via PayPal. If you do not wish to receive the reshipment, the fulfillment center will donate your item, and you will not be eligible for a refund.
We cannot guarantee that all orders will arrive at our fulfillment centers. Should they become lost in transit or delivered to the incorrect address, your case will be looked into. If the receiver is deemed at fault for providing the wrong information, Streamlabs may be unable to resend the t-shirt.
Since carriers calculate live shipping rates mainly by the zip code entered, an incorrectly formatted address could be entered, and the package can still ship from our facility.
In some scenarios, the local post office can still make the delivery depending on the error made when entering the recipient's address. If they cannot deliver the package, it will be returned to our HQ. We will notify you once this has occurred so we can take the necessary steps to re-ship. Within four weeks, you must confirm the updated and correct address and the charges for reshipping the package.
Where do products ship from?
There are shipping and fulfillment centers worldwide. The largest fulfillment centers are located in the US, Canada, Mexico, Latvia, Spain, England, Brazil, Japan, and Australia. The specific fulfillment center will be selected based on inventory levels and delivery location.
Is shipping available for all countries?
The list of countries to which we do not currently offer shipping may be subject to change due to global events. As of now, we are unable to ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Do you ship to PO boxes?
We do not recommend using a PO box due to the limitations of some carriers when delivering to a PO box. However, we ship to APOs (for the American Armed Forces). Otherwise, we recommend using a physical address to ensure the successful delivery of your items.
Will I receive tracking information?
Yes! If you cannot find your order confirmation email, please submit a ticket including your first and last name, the email used on the order, and/or order number so that we can check your status.
Are there additional fees for items shipped internationally?
Items shipped internationally may include additional fees like customs, VAT, and other clearance fees that the post office charges upon receiving the ordered items. These fees are the sole responsibility of the customer and will not be reimbursed by Streamlabs.
Depending on availability, some apparel items may be shipped from the United States or the EU without our knowledge. Our fulfillment partners reserve the right to do so to fulfill orders in a reasonable amount of time.
- VAT (Value Added Tax) is charged to all orders fulfilled in Europe, with shipping destinations in the EU.
- VAT is calculated as (product cost + shipping) * Country’s VAT%.
- Orders going to Australia now have to have a 10% GST (Goods and Services Tax) imposed by the Australian government.
- As of February 2022, a consumption tax will be added to orders fulfilled in Japan but delivered outside Japan.
- When shipping items outside the United States, customs fees may apply based on the country of destination. The exact cost can vary depending on factors such as the value of your order, country-specific limits, and other considerations related to the product. It is the customer's responsibility to cover these fees, which are paid directly to the relevant customs agency by the customer.
What is the replacement policy?
Any claim for misprinted/damaged/defective/undelivered items must be submitted within four weeks of receiving the product.
You will receive an email with shipping information when your package has shipped. Be sure to check your spam folder if you are having difficulty finding this email.
We do not replace packages marked as delivered. Please contact us within four weeks of the estimated delivery date if your package is lost in transit or not tracking.
Replacements will only be granted for damaged, defective, or undelivered claim types submitted within four weeks. Please submit your claim immediately to avoid missing the claim window.
How long will it take for my order to be fulfilled?
We take about 5-10 business days after fulfillment. We take between 10–20 days to create and deliver your order for international orders. Once your order is fulfilled, you should receive a tracking number via email.
You can check the status of your order by checking the link in the order confirmation email that you received (be sure to check your spam folder). Please include your order number when you email us about the status of your merch order.
If you have any questions or concerns about your order, please reach out to our merch support team by submitting a ticket here, including your order number or first and last name and email address on the order.
Why was my order placed on hold?
There could be several reasons why your order is on hold, but there's no need to worry. It's possible that there's an issue with your shipping address. We recommend responding to the email you received or submitting a ticket right away so we can provide direct assistance and fulfill your order promptly. Just keep in mind that if your order remains on hold for more than 30 days, it may be canceled.